This 4 hour workshop will introduce you to a practical tool that can be used with clients called the Window of Tolerance. The Window of Tolerance is a model founded in Neuroscience that describes what happens to our nervous system when we find ourselves in stressful or challenging times. You will learn about the Window of Tolerance and how to use it in the context of your client work as a tool for change, and how to teach it to your clients so they can use it to move towards...
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$280Limited
GST free
Window of Tolerance
<p>This 4 hour workshop will introduce you to a practical tool that can be used with clients called the Window of Tolerance. The Window of Tolerance is a model founded in Neuroscience that describes
When it works well, supervision is a key resource for the professional development of the staff member and for client outcomes. Supervision can be the most important way that people develop practical expertise for their job. However studies suggest that supervision often takes only a ‘quick fix’ approach. This workshop is based on a framework for professional supervision that acknowledges four different functions of supervision: administration, support, development and mediation....
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$680Limited
GST free
Professional Supervision: How and Why?
<p>When it works well, supervision is a key resource for the professional development of the staff member and for client outcomes. Supervision can be the most important way that people develop
<p>When it works well, supervision is a key resource for the professional development of the staff member and for client outcomes. Supervision can be the most important way that people develop
“Providing your staff with an opportunity to build their capacity in a safe non-judgemental reflective space, to introduce diversity of perspective, and learn from others”. Led by our recognised Consultant and Child Protection Specialist – Eleonora De Michele What is CCWT Group Coaching? Group coaching is a facilitator-led type of coaching where a coach works with a group of people simultaneously. The coach facilitates a group conversation and provides guidance, support, and...
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$1,500Limited
GST free
Group Coaching
<p>“Providing your staff with an opportunity to build their capacity in a safe non-judgemental reflective space, to introduce diversity of perspective, and learn from others”.</p>
This workshop will be an engaging, accessible, fun and thoughtful introduction to the philosophies and the practices of narrative therapy. You will experience a combination of lecture, case material, written documents, and practical exercises that you will be able to use immediately in your work. There will be opportunities for you to experiment with some of the practices of Narrative Therapy and consider how they can be applied to your work contexts. This workshop will feature a...
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$360Limited
GST free
Introduction to Narrative Therapy
<p>This workshop will be an engaging, accessible, fun and thoughtful introduction to the philosophies and the practices of narrative therapy. You will experience a combination of lecture, case
Case management is the primary way for providing support to individuals and families across the community services sector. Even workers who do not technically have a case management role benefit from a case management approach to their work and from using case management skills and strategies. Learn the fundamentals of contemporary, strengths-based case management, develop skills including engaging, assessing, planning, facilitating appropriate referrals and working in partnership...
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$680Limited
GST free
Effective Casework and Case Management
<p>Case management is the primary way for providing support to individuals and families across the community services sector. Even workers who do not technically have a case management role benefit
This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to manage aggression and strategies to interrupt escalations. If you are in a customer service environment where your staff encounter aggression this training will significantly enhance your responses to challenging clients. The trainer, David Bradford, is a Criminologist with 20 years’...
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$360Limited
GST free
Client Aggression
<p>This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to
As a new manager or coordinator you are now responsible for ensuring that organisational goals and outcomes are achieved. This two day workshop provides you with a range of skills and tools to draw on in your role. The course starts with the theory and practice of supervision, which is an important tool for new managers and coordinators. This leads on to specific communication skills such as providing feedback and exploring conflict management at a team level. Planning and...
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$680Limited
GST free
New Managers and Coordinators
<p>As a new manager or coordinator you are now responsible for ensuring that organisational goals and outcomes are achieved. This two day workshop provides you with a range of skills and tools to draw
Healthy professional and personal boundaries are essential to ensure that you and your clients are safe and respected. However, in the current community services environment with many demands, professional boundaries can be blurred. Come and join us to explore physical, mental and emotional personal boundaries. You will also learn about people who don’t like hearing ‘no’ and try to manipulate you to say ‘yes’. When exploring boundaries in the workplace, you will look at clear...
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$360Limited
GST free
Navigating Professional and Personal Boundaries in Community Services
<p>Healthy professional and personal boundaries are essential to ensure that you and your clients are safe and respected. However, in the current community services environment with many demands,
This workshop provides community sector workers with an understanding of the Residential Tenancies Act and strategies to work with their clients when they are impacted by this Act. It is delivered by the NSW Tenants Union - the experts in this type of work. The workshop covers: Overview of the Residential Tenancies Act Residential tenancy agreement Bond Rights and responsibilities Introduction to Tenancy Advice and Advocacy Services (TAAS) Social Housing DCJ Housing Tenancy...
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$380Limited
GST free
Tenancy Law for Non-Lawyers
<p>This workshop provides community sector workers with an understanding of the Residential Tenancies Act and strategies to work with their clients when they are impacted by this Act. It is delivered
Managing conflict and having difficult conversations is an inevitable part of life. We often approach these as a ‘problem’, but when handled well, conflict and difficult conversations can be healthy, constructive and positive. For example, they can allow us to communicate our thoughts, feelings and needs in a healthy way, strengthen relationships, and be a springboard for personal and/or professional growth. However, knowing the appropriate approach is a must. This interactive...
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$360Limited
GST free
Managing Conflict and Difficult Conversations
<p>Managing conflict and having difficult conversations is an inevitable part of life. We often approach these as a ‘problem’, but when handled well, conflict and difficult conversations can be
