Managing Conflict and Difficult Conversations
<p>Managing conflict and having difficult conversations is an inevitable part of life. We often approach these as a ‘problem’, but when handled well, conflict and difficult conversations can be
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Managing conflict and having difficult conversations is an inevitable part of life. We often approach these as a ‘problem’, but when handled well, conflict and difficult conversations can be healthy, constructive and positive. For example, they can allow us to communicate our thoughts, feelings and needs in a healthy way, strengthen relationships, and be a springboard for personal and/or professional growth. However, knowing the appropriate approach is a must.
This interactive 1-day workshop aims to help you to discover the best approach by building self-awareness, extending knowledge and practicing skills.
This workshop will provide participants with the opportunity to:
- Trace their individual reactions to conflict
- Explore and apply Cognitive Reframing skills
- Examine their style under stress
- Explore levels of conflict
- Examine and critique a variety of response options for managing conflict
- Identify and explore key communication skills
- Examine and apply the key steps to having successful difficult conversations
- Examine how to respond to inflammation
- Develop assertiveness skills
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Changes to enrolment processes for 2024 Calendar Courses
Please note CCWT have now moved to a payment on enrolment process. CCWT can no longer invoice to pay later, which means you can no longer enrol in a course without paying for it at the time of enrolment
If you cannot attend the class you have paid for, you need to give CCWT 2 weeks notice to obtain a credit for another class. Please see our updated terms and conditions https://www.acwa.asn.au/ccwt/terms-and-conditions/