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Assessment and Referral Skills

Effective assessment and referral is essential for positive client outcomes. Discover what it takes to make an assessment that is accurate, authentic and person-centred. Build skills in referring in a way that reflects client needs and maximises the likelihood of successful engagement with the new service. This course consists of a written distance package and other supporting resources. When you enrol into this course you will be given access directly to the material. The cost... [More]
$250 Limited inc GST
Assessment and Referral Skills

<p>Effective assessment and referral is essential for positive client outcomes. <br/>Discover what it takes to make an assessment that is accurate, authentic and person-centred. Build skills in

...
Self paced
Approximately 40 hours
2022-10-05 2022-10-05
Venue TBA

If there isn't a class to suit you, please the waiting list.

Effective Casework and Case Management

Case management is the primary way for providing support to individuals and families across the community services sector. Even workers who do not technically have a case management role benefit from a case management approach to their work and from using case management skills and strategies. Learn the fundamentals of contemporary, strengths-based case management, develop skills including engaging, assessing, planning, facilitating appropriate referrals and working in partnership... [More]
$540 Limited GST free
Effective Casework and Case Management

<p>Case management is the primary way for providing support to individuals and families across the community services sector. Even workers who do not technically have a case management role benefit

...

If there isn't a class to suit you, please the waiting list.

Complex Case Management

The term case management does not align well with current, sector best practice or language. People are not ‘cases’ and the aim of working with clients is no longer to ‘manage them’. Case management practice has evolved considerably in recent years as we have learned about the importance of working in ways that are; strengths-based, client-centred and led and informed by an awareness of trauma. This interactive workshop explores and extends the skills, knowledge, attitudes and... [More]
$540 Limited GST free
Complex Case Management

<p>The term case management does not align well with current, sector best practice or language. People are not ‘cases’ and the aim of working with clients is no longer to ‘manage them’. </p><p>Case

...

If there isn't a class to suit you, please the waiting list.

Writing Case-notes and Documentation

Effective case-notes, file-notes, client reports and operational documents are fundamental tools for workers and organisations to keep track of and communicate about what’s happening with clients and programs. They are part of the basis of decision-making about clients. Most importantly, if anything goes wrong, they may be called as evidence in reviews or legal proceedings. This workshop will provide you with structured ways to ensure that your case-notes and documentation are... [More]

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This course has no current classes. Please the waiting list.

Connecting Well During Challenging Phone and Online Communication

Much has changed over the last years in managing online and telephone communication with everchanging technology and the challenges of COVID 19. Face to face communication is often not an expected option and we are challenged to mange difficult conversations online and on the phone. This course will help you identify the key communication challenges in your work and how to address these. The pros and cons of different communication options will be explored with focusing on the... [More]

This course has no current classes. Please the waiting list.

Clear Effective Writing

This one-day course will improve your practical writing skills and provide techniques for writing that communicates more clearly, effectively and persuasively. In your work-life you may write case-notes, advocacy letters, submissions, reports about clients, court reports, referral. These are fundamental to keep track of and communicate your work with clients and programs. They form the basis of decision-making about clients. Most importantly, if anything goes wrong, what you write... [More]

This course has no current classes. Please the waiting list.

Helping Clients to Manage Dysregulation

Anxiety, panic, depression, trauma impacts, insomnia, difficulties concentrating, lethargy, fatigue, substance use, relationship difficulties, and low motivation are all indicators of a dysregulated system. One of the primary goals of therapeutic work is to assist clients to effectively regulate their somatic, cognitive, and emotional states so that they can choose desired behaviours rather than react or become hijacked by dysregulation. This one day workshop teaches the core... [More]

This course has no current classes. Please the waiting list.

Suicide and Self-Harm Prevention

This course will equip you with the skills to respond constructively to a client’s cry for help when they are contemplating suicide and how to support people affected by the loss of suicide. It is an interactive workshop offering theoretical and practical information on suicide prevention and post-vention. It will answer the questions: “What do I do if someone is suicidal?” and "How do you help someone who is self-harming?''. An internationally renowned suicide intervention model... [More]

This course has no current classes. Please the waiting list.

Trauma Informed Recovery Practice Toolkit

This two day interactive professional development training builds on the principles of trauma-informed care and practice. The training supports practitioners to understand and work within a relational approach with trauma survivors. A relational approach centres connection and collaboration, personal and interpersonal skills that may have been interrupted by trauma. The workshop takes account of neurobiological understandings and intersubjective values that support practitioners to... [More]

This course has no current classes. Please the waiting list.

Tenancy Law for Non-Lawyers

This workshop provides community sector workers with an understanding of the Residential Tenancies Act and strategies to work with their clients when they are impacted by this Act. It is delivered by the NSW Tenants Union - the experts in this type of work. The workshop covers: Overview of the Residential Tenancies Act Residential tenancy agreement Bond Rights and responsibilities Introduction to Tenancy Advice and Advocacy Services (TAAS) Social Housing DCJ Housing Tenancy... [More]

This course has no current classes. Please the waiting list.