Client Aggression
$300
Limited
GST free
Client Aggression
This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to
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If there isn't a class to suit you, please the waiting list.
This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to manage aggression and strategies to interrupt escalations. If you are in a customer service environment where your staff encounter aggression this training will significantly enhance your responses to challenging clients.
The trainer, David Bradford, is a Criminologist with 20 years’ experience in dealing with hostile and aggressive clients in areas such as Corrections, Child Protection, and Health.