Client Aggression
<p>This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to
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If there isn't a class to suit you, please the waiting list.
This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to manage aggression and strategies to interrupt escalations. If you are in a customer service environment where your staff encounter aggression this training will significantly enhance your responses to challenging clients.
The trainer, David Bradford, is a Criminologist with 20 years’ experience in dealing with hostile and aggressive clients in areas such as Corrections, Child Protection, and Health.
Changes to enrolment processes for 2024 Calendar Courses
Please note CCWT have now moved to a payment on enrolment process. CCWT can no longer invoice to pay later, which means you can no longer enrol in a course without paying for it at the time of enrolment
If you cannot attend the class you have paid for, you need to give CCWT 2 weeks notice to obtain a credit for another class. Please see our updated terms and conditions https://www.acwa.asn.au/ccwt/terms-and-conditions/