Client Aggression
This course has no current classes. Please the waiting list.
This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to manage aggression and strategies to interrupt escalations. If you are in a customer service environment where your staff encounter aggression this training will significantly enhance your responses to challenging clients.
The trainer, David Bradford, is a Criminologist with 20 years’ experience in dealing with hostile and aggressive clients in areas such as Corrections, Child Protection, and Health.