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Making Communication Work at Work

Please note: This course is only available via credit card payment at the time of registration. If you want to have strong relationships with staff and clients then you need to be able to communicate effectively in a variety of situations. This interactive and comprehensive two-day workshop will equip you with effective communication strategies to establish rapport, work through issues and potentially difficult situations. You will learn how to conduct discussions in your work... [More]
Assessments are made against units of competency from the Certificate IV in Community Services CHC42015.
  • Use communication to build relationships (CHCCOM002)
$250 Limited GST free
Making Communication Work at Work

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Please note: This course is only available via credit card payment at the time of registration.</p><p>If you want

...
Self paced

2020-09-25 2020-09-25
Self paced assessment

If there isn't a class to suit you, please the waiting list.

Does anybody ever listen to me – or to each other?

Active listening is supposedly easy, but it is the hardest of all the interpersonal skills to master. And what a difference it makes when we do it well, particularly in our home and workplace relationships. This thought-provoking online session provides valuable techniques and tips for developing effective listening skills that you can use in any situation – with children, family, work colleagues and partners. You will learn about the five different types of listening, the... [More]
$50 Limited GST free
Does anybody ever listen to me – or to each other?

<p>Active listening is supposedly easy, but it is the hardest of all the interpersonal skills to master. And what a difference it makes when we do it well, particularly in our home and workplace

...

If there isn't a class to suit you, please the waiting list.

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Communicating with Confidence Series

This Series has been designed to help those who would like to improve their key communication skills in four short 1.5-hour online training sessions. Each comes with pre-work, a workbook to use as we travel through the session and post-work in the form of reflective questions for participants to answer and share with their teams if they choose. The four online training sessions included in this dynamic series are: Does anybody ever listen to me – or to each other? Why can’t we just... [More]
$175 Limited GST free
Communicating with Confidence Series

<p>This Series has been designed to help those who would like to improve their key communication skills in four short 1.5-hour online training sessions. Each comes with pre-work, a workbook to use as

...

If there isn't a class to suit you, please the waiting list.

Why can’t we just get along? Getting people to understand personalities and work better with each other

Let’s face it, we’re all different! When it comes to the workplace, sometimes our differences work for us, and other times … not so much. When we refer to personality types, we are talking about the parts of our personality that make us unique. For example, are you quiet, or can you always be counted on to say your piece right there and then? Are you a tidy person who gets annoyed with a ‘messy’ colleague? Are you a planner who gets frustrated by the ‘last minute’ work approaches... [More]
$50 Limited GST free
Why can’t we just get along? Getting people to understand personalities and work better with each other

<p>Let’s face it, we’re all different! When it comes to the workplace, sometimes our differences work for us, and other times … not so much.</p><p>When we refer to personality types, we are talking

...

If there isn't a class to suit you, please the waiting list.

Related Courses

Why don’t people understand me? Say what you mean and mean what you say

Communication breakdown happens all the time. And when it does, we often think that it’s the other person’s fault. Have you ever walked away from a difficult situation feeling angry with yourself because you didn’t stand your ground, or left things unsaid? On the contrary, perhaps you ‘let the other person really have it’, telling them exactly what you think of them. There are key rules around having your say that will ensure the people around you understand the points you are... [More]
$50 Limited GST free
Why don’t people understand me? Say what you mean and mean what you say

<p>Communication breakdown happens all the time. And when it does, we often think that it’s the other person’s fault.</p><p>Have you ever walked away from a difficult situation feeling angry with

...

If there isn't a class to suit you, please the waiting list.

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Dealing with difficult people in the best way – once and for all

You know the type! The difficult boss, or the colleague, who never stops talking, or asking questions. Or tries to get you to do their job. And then there’s Bill, The Bulldozer, who never listens and whirrs his way into a room, creates havoc and whirrs out. Perhaps you are dealing with Sally Sniper, who is great to you, but has a variety of not-so-nice things to say when you aren’t around. Don’t forget Vanessa Victim. She feels like the world is against her and never stops... [More]
$50 Limited GST free
Dealing with difficult people in the best way – once and for all

<p>You know the type! The difficult boss, or the colleague, who never stops talking, or asking questions. Or tries to get you to do their job. And then there’s Bill, The Bulldozer, who never listens

...

If there isn't a class to suit you, please the waiting list.

Related Courses

Communicating Assertively in the Workplace

Do you regularly: Feel you are 'too nice?' Say ‘yes’ when you really want to say ‘no’? Want to ask for something but don’t know how? Wish you had spoken your mind? Find yourself getting stuck in a role you are not comfortable with? Or, do you often: Get people’s backs up? Find yourself shouting at others? Feel guilty about how you’ve treated people? ‘Lose it’ when there is a disagreement? Find yourself acting in ways that you don’t like? Who should attend? Anyone who wants to... [More]

This course has no current classes. Please the waiting list.

Managing Challenging Behaviours

Increase your skills and confidence in managing difficult client behaviours. The underlying issues that often contribute to people behaving in ways that others find difficult will be identified, discussed and explored. Useful strategies for managing difficult behaviours in a collaborative and constructive way will also be covered. Participants will also have the opportunity to identify their own personal triggers, discuss behaviours that they find particularly challenging and... [More]

This course has no current classes. Please the waiting list.

The Nuts and Bolts of Writing

It’s probably been a long while since you studied English at school; or perhaps you attended school in the past 20 years, where you might not have received sufficient learning about what makes writing work. In your work life you are faced with many different forms of writing tasks – from advocacy letters to submissions for funding, from monthly reports to court reports, from client information sheets to monthly newsletters. Or you may have returned to part time study and would like... [More]

This course has no current classes. Please the waiting list.

Managing Difficult Calls

This course is for any workers who may have to respond to difficult calls. It will begin with an overview of how to prepare for difficult calls for example; being clear about your role; being able to manage your own feelings in difficult circumstances and being aware of how and when to refer the caller within your organisation or outside. Detailed strategies for managing different types of difficult calls will be described including callers who are: angry and abusive; distressed... [More]

This course has no current classes. Please the waiting list.