Results for
At the Workplace
Infection Control in Foster Care and Residential Care Settings
This short online course covers the basics in managing infection control of your home and in residential home settings. It is targeted at foster carers and workers in residential care settings, but is also of value to the general workplace. It is loosely based on the unit of competency HLTINF001 Comply with infection prevention and control policies and procedures. You will learn about: common illnesses caused by germs how to prevent the spread of germs how to identify possible...
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$30
Limited
GST free
Infection Control in Foster Care and Residential Care Settings
<p>This short online course covers the basics in managing infection control of your home and in residential home settings. It is targeted at foster carers and workers in residential care settings, but
...Self paced
Within 48 hours of registering into this course you will be contacted by CCWT with information on how to access course materials
For groups of more than 10 people, please contact Yasmin Stein at yasmin@acwa.asn.au for a discounted price.
Managing Conflict and Difficult Conversations
Managing conflict and having difficult conversations is an inevitable part of life. We often approach these as a ‘problem’, but when handled well, conflict and difficult conversations can be healthy, constructive and positive. For example, they can allow us to communicate our thoughts, feelings and needs in a healthy way, strengthen relationships, and be a springboard for personal and/or professional growth. However, knowing the appropriate approach is a must. This interactive...
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$360
Limited
GST free
Managing Conflict and Difficult Conversations
<p>Managing conflict and having difficult conversations is an inevitable part of life. We often approach these as a ‘problem’, but when handled well, conflict and difficult conversations can be
...If there isn't a class to suit you, please the waiting list.
Dealing with difficult people in the best way – once and for all
You know the type! The difficult boss, or the colleague, who never stops talking, or asking questions. Or tries to get you to do their job. And then there’s Bill, The Bulldozer, who never listens and whirrs his way into a room, creates havoc and whirrs out. Perhaps you are dealing with Sally Sniper, who is great to you, but has a variety of not-so-nice things to say when you aren’t around. Don’t forget Vanessa Victim. She feels like the world is against her and never stops...
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This course has no current classes. Please the waiting list.
Why can’t we just get along? Getting people to understand personalities and work better with each other
Let’s face it, we’re all different! When it comes to the workplace, sometimes our differences work for us, and other times … not so much. When we refer to personality types, we are talking about the parts of our personality that make us unique. For example, are you quiet, or can you always be counted on to say your piece right there and then? Are you a tidy person who gets annoyed with a ‘messy’ colleague? Are you a planner who gets frustrated by the ‘last minute’ work approaches...
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This course has no current classes. Please the waiting list.
Does anybody ever listen to me – or to each other?
Active listening is supposedly easy, but it is the hardest of all the interpersonal skills to master. And what a difference it makes when we do it well, particularly in our home and workplace relationships. This thought-provoking online session provides valuable techniques and tips for developing effective listening skills that you can use in any situation – with children, family, work colleagues and partners. You will learn about the five different types of listening, the...
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This course has no current classes. Please the waiting list.
Communicating Assertively in the Workplace
Do you regularly: Feel you are 'too nice?' Say ‘yes’ when you really want to say ‘no’? Want to ask for something but don’t know how? Wish you had spoken your mind? Find yourself getting stuck in a role you are not comfortable with? Or, do you often: Get people’s backs up? Find yourself shouting at others? Feel guilty about how you’ve treated people? ‘Lose it’ when there is a disagreement? Find yourself acting in ways that you don’t like? Who should attend? Anyone who wants to...
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This course has no current classes. Please the waiting list.
Managing Challenging Behaviours
Increase your skills and confidence in managing difficult client behaviours. The underlying issues that often contribute to people behaving in ways that others find difficult will be identified, discussed and explored. Useful strategies for managing difficult behaviours in a collaborative and constructive way will also be covered. Participants will also have the opportunity to identify their own personal triggers, discuss behaviours that they find particularly challenging and...
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This course has no current classes. Please the waiting list.
Managing Difficult Calls
This course is for any workers who may have to respond to difficult calls. It will begin with an overview of how to prepare for difficult calls for example; being clear about your role; being able to manage your own feelings in difficult circumstances and being aware of how and when to refer the caller within your organisation or outside. Detailed strategies for managing different types of difficult calls will be described including callers who are: angry and abusive; distressed...
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This course has no current classes. Please the waiting list.
Self Care
How do we remain balanced and sustainable in the face of life’s ever-changing stresses? This highly interactive 1-day workshop focuses on developing knowledge, skills, strategies, and self-awareness to assist you to effectively navigate life’s pressures in a way that maintains and maximises your wellbeing. During this training you will have the opportunity to: Identify a range of self-care strategies Examine how our brains trigger stress and anxiety reactions Differentiate the...
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This course has no current classes. Please the waiting list.
Connecting Well During Challenging Phone and Online Communication
Much has changed over the last years in managing online and telephone communication with everchanging technology and the challenges of COVID 19. Face to face communication is often not an expected option and we are challenged to mange difficult conversations online and on the phone. This course will help you identify the key communication challenges in your work and how to address these. The pros and cons of different communication options will be explored with focusing on the...
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This course has no current classes. Please the waiting list.