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Infection Control in Foster Care and Residential Care Settings

This short online course covers the basics in managing infection control of your home and in residential home settings. It is targeted at foster carers and workers in residential care settings, but is also of value to the general workplace. It is loosely based on the unit of competency HLTINF001 Comply with infection prevention and control policies and procedures. You will learn about: common illnesses caused by germs how to prevent the spread of germs how to identify possible... [More]
$30 Limited GST free
Infection Control in Foster Care and Residential Care Settings

<p>This short online course covers the basics in managing infection control of your home and in residential home settings. It is targeted at foster carers and workers in residential care settings, but

...
Self paced

2021-08-04 2021-08-04
Venue TBA
Within 48 hours of registering into this course you will be contacted by CCWT with information on how to access course materials For groups of more than 10 people, please contact Yasmin Stein at yasmin@acwa.asn.au for a discounted price.

Emotionally Intelligent Frontline Work

Emotional intelligence (EI) is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and adjust emotions to adapt to environments. Developing your emotional intelligence is one of the most effective ways to improve work relationships and manage the stress and sense of overload that can be part of working in the community services... [More]
$270 Limited GST free
Emotionally Intelligent Frontline Work

<p>Emotional intelligence (EI) is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional

...
$270 Limited GST free
Emotionally Intelligent Frontline Work

<p>Emotional intelligence (EI) is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional

...

If there isn't a class to suit you, please the waiting list.

Connecting Well During Challenging Phone and Online Communication

Much has changed over the last years in managing online and telephone communication with everchanging technology and the challenges of COVID 19. Face to face communication is often not an expected option and we are challenged to mange difficult conversations online and on the phone. This course will help you identify the key communication challenges in your work and how to address these. The pros and cons of different communication options will be explored with focusing on the... [More]
$290 Limited GST free
Connecting Well During Challenging Phone and Online Communication

<p>Much has changed over the last years in managing online and telephone communication with everchanging technology and the challenges of COVID 19. Face to face communication is often not an expected

...

If there isn't a class to suit you, please the waiting list.

Managing Challenging Behaviours

Increase your skills and confidence in managing difficult client behaviours. The underlying issues that often contribute to people behaving in ways that others find difficult will be identified, discussed and explored. Useful strategies for managing difficult behaviours in a collaborative and constructive way will also be covered. Participants will also have the opportunity to identify their own personal triggers, discuss behaviours that they find particularly challenging and... [More]
$270 Limited GST free
Managing Challenging Behaviours

<p>{video type:“youtube” id:“M6gXFOs8sBY” height:“315” width:“560”}</p><p>Increase your skills and confidence in managing difficult client behaviours. The underlying issues that often contribute to

...

If there isn't a class to suit you, please the waiting list.

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Effective Collaboration: Issues and Strategies

There are strong incentives for collaboration and partnerships: organisational viability, coordinated service delivery, innovation, resource sharing and collective impact. Build your capability to lead partnerships and collaborative efforts. Develop strategies and skills to establish, lead, manage and sustain collaborations, confidently address partnership challenges and create an organisational culture that supports working collaboratively. Sustaining partnerships involves... [More]
$500 Limited GST free
Effective Collaboration: Issues and Strategies

<p>There are strong incentives for collaboration and partnerships: organisational viability, coordinated service delivery, innovation, resource sharing and collective impact.</p>

<p>Build your

...

If there isn't a class to suit you, please the waiting list.

Dealing with difficult people in the best way – once and for all

You know the type! The difficult boss, or the colleague, who never stops talking, or asking questions. Or tries to get you to do their job. And then there’s Bill, The Bulldozer, who never listens and whirrs his way into a room, creates havoc and whirrs out. Perhaps you are dealing with Sally Sniper, who is great to you, but has a variety of not-so-nice things to say when you aren’t around. Don’t forget Vanessa Victim. She feels like the world is against her and never stops... [More]

This course has no current classes. Please the waiting list.

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Why can’t we just get along? Getting people to understand personalities and work better with each other

Let’s face it, we’re all different! When it comes to the workplace, sometimes our differences work for us, and other times … not so much. When we refer to personality types, we are talking about the parts of our personality that make us unique. For example, are you quiet, or can you always be counted on to say your piece right there and then? Are you a tidy person who gets annoyed with a ‘messy’ colleague? Are you a planner who gets frustrated by the ‘last minute’ work approaches... [More]

This course has no current classes. Please the waiting list.

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Does anybody ever listen to me – or to each other?

Active listening is supposedly easy, but it is the hardest of all the interpersonal skills to master. And what a difference it makes when we do it well, particularly in our home and workplace relationships. This thought-provoking online session provides valuable techniques and tips for developing effective listening skills that you can use in any situation – with children, family, work colleagues and partners. You will learn about the five different types of listening, the... [More]

This course has no current classes. Please the waiting list.

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Communicating Assertively in the Workplace

Do you regularly: Feel you are 'too nice?' Say ‘yes’ when you really want to say ‘no’? Want to ask for something but don’t know how? Wish you had spoken your mind? Find yourself getting stuck in a role you are not comfortable with? Or, do you often: Get people’s backs up? Find yourself shouting at others? Feel guilty about how you’ve treated people? ‘Lose it’ when there is a disagreement? Find yourself acting in ways that you don’t like? Who should attend? Anyone who wants to... [More]

This course has no current classes. Please the waiting list.

Managing Difficult Calls

This course is for any workers who may have to respond to difficult calls. It will begin with an overview of how to prepare for difficult calls for example; being clear about your role; being able to manage your own feelings in difficult circumstances and being aware of how and when to refer the caller within your organisation or outside. Detailed strategies for managing different types of difficult calls will be described including callers who are: angry and abusive; distressed... [More]

This course has no current classes. Please the waiting list.