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Making Communication Work at Work

Please note: This course is only available via credit card payment at the time of registration. If you want to have strong relationships with staff and clients then you need to be able to communicate effectively in a variety of situations. This interactive and comprehensive two-day workshop will equip you with effective communication strategies to establish rapport, work through issues and potentially difficult situations. You will learn how to conduct discussions in your work... [More]
Assessments are made against units of competency from the Certificate IV in Community Services CHC42015.
  • Use communication to build relationships (CHCCOM002)
$250 Limited GST free / $230
Making Communication Work at Work

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Please note: This course is only available via credit card payment at the time of registration.</p><p>If you want

...
Self paced

2018-05-26 2018-05-26
Self paced assessment

If there isn't a class to suit you, please the waiting list.

WHS in the Workplace

Please note: This course is only available via credit card payment at the time of registration. Work Health and Safety is an area of work in which myths abound. WHS concerns can be used to justify decisions about activities, without necessarily having gained an understanding of the legislation. It is a case of “a little knowledge is a dangerous thing”. This course covers the basic information required to participate safely in the workplace. It includes an overview of the Work... [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB51915.
  • Participate in workplace health and safety (HLTWHS001)
$250 Limited GST free / $230
WHS in the Workplace

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Please note: This course is only available via credit card payment at the time of registration.</p><p>Work Health

...
Self paced

2018-05-26 2018-05-26
Self paced assessment

If there isn't a class to suit you, please the waiting list.

Managing Challenging Behaviours

Increase your skills and confidence in managing difficult client behaviours. The underlying issues that often contribute to people behaving in ways that others find difficult will be identified, discussed and explored. Useful strategies for managing difficult behaviours in a collaborative and constructive way will also be covered. Participants will also have the opportunity to identify their own personal triggers, discuss behaviours that they find particularly challenging and... [More]
$260 Limited GST free / $240
Managing Challenging Behaviours

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>{video type:“youtube” id:“M6gXFOs8sBY” height:“315” width:“560”}</p><p>Increase your skills and confidence in

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$260 Limited GST free / $240
Managing Challenging Behaviours

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>{video type:“youtube” id:“M6gXFOs8sBY” height:“315” width:“560”}</p><p>Increase your skills and confidence in

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$260 Limited GST free / $240
Managing Challenging Behaviours

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>{video type:“youtube” id:“M6gXFOs8sBY” height:“315” width:“560”}</p><p>Increase your skills and confidence in

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$260 Limited GST free / $240
Managing Challenging Behaviours

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>{video type:“youtube” id:“M6gXFOs8sBY” height:“315” width:“560”}</p><p>Increase your skills and confidence in

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If there isn't a class to suit you, please the waiting list.

Time Management and Self-Leadership

Time Management is the most difficult life decision in creating a work/life balance that makes for productive, happy and fulfilling relationships both at work and at home. If you are a manager, learn the processes to share with your staff, and if you are a worker, discover processes that will enable you to be more productive and less stressed. You will receive a questionnaire at the time that you register to identify your present time management work practices. You will also bring... [More]
$260 Limited GST free / $240
Time Management and Self-Leadership

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Time Management is the most difficult life decision in creating a work/life balance that makes for productive,

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If there isn't a class to suit you, please the waiting list.

The Nuts and Bolts of Writing

It’s probably been a long while since you studied English at school; or perhaps you attended school in the past 20 years, where you might not have received sufficient learning about what makes writing work. In your work life you are faced with many different forms of writing tasks – from advocacy letters to submissions for funding, from monthly reports to court reports, from client information sheets to monthly newsletters. Or you may have returned to part time study and would like... [More]
$260 Limited GST free / $240
The Nuts and Bolts of Writing

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>It’s probably been a long while since you studied English at school; or perhaps you attended school in the past 20

...

If there isn't a class to suit you, please the waiting list.

Grant and Tender Writing

When there is so much competition for funding, you need to make sure that your grant applications/tenders are focused, easy to read and persuasive. This workshop will ensure that the way you write the application is effective, and that your applications/tenders meet the needs of the funders. Please bring examples of grants applications or submissions you want to work on. You will learn how to: Understand the key requirements of effective grant proposals/tenders Write more clearly... [More]
$260 Limited GST free / $240
Grant and Tender Writing

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>When there is so much competition for funding, you need to make sure that your grant applications/tenders are

...

If there isn't a class to suit you, please the waiting list.

Communicating Assertively in the Workplace

Do you regularly: Feel you are 'too nice?' Say ‘yes’ when you really want to say ‘no’? Want to ask for something but don’t know how? Wish you had spoken your mind? Find yourself getting stuck in a role you are not comfortable with? Or, do you often: Get people’s backs up? Find yourself shouting at others? Feel guilty about how you’ve treated people? ‘Lose it’ when there is a disagreement? Find yourself acting in ways that you don’t like? Who should attend? Anyone who wants to... [More]
$260 Limited GST free / $240
Communicating Assertively in the Workplace

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Do you regularly:</p><ul><li>Feel you are 'too nice?'</li><li>Say ‘yes’ when you really want to say ‘no’?</li><li>

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If there isn't a class to suit you, please the waiting list.

Managing Difficult Calls

This course is for any workers who may have to respond to difficult calls. It will begin with an overview of how to prepare for difficult calls for example; being clear about your role; being able to manage your own feelings in difficult circumstances and being aware of how and when to refer the caller within your organisation or outside. Detailed strategies for managing different types of difficult calls will be described including callers who are: angry and abusive; distressed... [More]
$260 Limited GST free / $240
Managing Difficult Calls

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>This course is for any workers who may have to respond to difficult calls. It will begin with an overview of how

...

If there isn't a class to suit you, please the waiting list.

Workflow and Time Management

You’re late, you’re late for a very important date… or late completing your work plan… or late clearing your in-tray… or late to work… or late for that meeting (again!). How effectively do you spend time? Do you plan your time carefully, treating your minutes and hours as the truly precious resources they are? And even more importantly, do you spend your hours achieving the personal and professional goals that are important to you? The purpose of this course is to examine some of... [More]
$260 Limited GST free / $240
Workflow and Time Management

<p>{video type:“youtube” id:“VsSqGh7TTnE” height:“315” width:“560”}</p><p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>You’re late, you’re late for a very

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If there isn't a class to suit you, please the waiting list.

Conflict Management

Conflict is an inevitable part of life that is often viewed as a ‘problem’. However when handled well, conflict can be healthy, constructive and even positive. Conflict can allow us to expand our understanding, inspire new and creative approaches, and be a springboard for personal and professional growth. So come and further your skills, knowledge and self-awareness in this interactive and supportive workshop that is relevant to both professional and personal contexts. This... [More]
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