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At the Workplace

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Infection Control in Foster Care and Residential Care Settings

This short online course covers the basics in managing infection control of your home and in residential home settings. It is targeted at foster carers and workers in residential care settings, but is also of value to the general workplace. It is loosely based on the unit of competency HLTINF001 Comply with infection prevention and control policies and procedures. You will learn about: common illnesses caused by germs how to prevent the spread of germs how to identify possible... [More]
$30 Limited GST free
Infection Control in Foster Care and Residential Care Settings

<p>This short online course covers the basics in managing infection control of your home and in residential home settings. It is targeted at foster carers and workers in residential care settings, but

...
Self paced

2024-05-18 2024-05-18
Venue TBA
Within 48 hours of registering into this course you will be contacted by CCWT with information on how to access course materials For groups of more than 10 people, please contact Yasmin Stein at yasmin@acwa.asn.au for a discounted price.

Writing in Practice

Effective communication is cornerstone to the work we do with people. We often focus on our verbal and non-verbal skills, however putting information we have gathered down on paper is a skill in itself. We need to ensure our writing is inclusive, relevant, appropriate, to the point, respectful and written in a way that people from different backgrounds can read. In this one-day course we will look at: The 7 C’s of Communication First person language The power of language Spelling,... [More]
$360 Limited GST free
Writing in Practice

<p>Effective communication is cornerstone to the work we do with people. We often focus on our verbal and non-verbal skills, however putting information we have gathered down on paper is a skill in

...

If there isn't a class to suit you, please the waiting list.

Managing Conflict and Difficult Conversations

Managing conflict and having difficult conversations is an inevitable part of life. We often approach these as a ‘problem’, but when handled well, conflict and difficult conversations can be healthy, constructive and positive. For example, they can allow us to communicate our thoughts, feelings and needs in a healthy way, strengthen relationships, and be a springboard for personal and/or professional growth. However, knowing the appropriate approach is a must. This interactive... [More]
$360 Limited GST free
Managing Conflict and Difficult Conversations

<p>Managing conflict and having difficult conversations is an inevitable part of life. We often approach these as a ‘problem’, but when handled well, conflict and difficult conversations can be

...

If there isn't a class to suit you, please the waiting list.

Emotionally Intelligent Frontline Work

Emotional intelligence (EI) is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and adjust emotions to adapt to environments. Developing your emotional intelligence is one of the most effective ways to improve work relationships and manage the stress and sense of overload that can be part of working in the community services... [More]

This course has no current classes. Please the waiting list.

Managing Challenging Behaviours

Increase your skills and confidence in managing difficult client behaviours. The underlying issues that often contribute to people behaving in ways that others find difficult will be identified, discussed and explored. Useful strategies for managing difficult behaviours in a collaborative and constructive way will also be covered. Participants will also have the opportunity to identify their own personal triggers, discuss behaviours that they find particularly challenging and... [More]

This course has no current classes. Please the waiting list.

Managing Difficult Calls

This course is for any workers who may have to respond to difficult calls. It will begin with an overview of how to prepare for difficult calls for example; being clear about your role; being able to manage your own feelings in difficult circumstances and being aware of how and when to refer the caller within your organisation or outside. Detailed strategies for managing different types of difficult calls will be described including callers who are: angry and abusive; distressed... [More]

This course has no current classes. Please the waiting list.

Making Communication Work at Work

Please note: This course is only available via credit card payment at the time of registration. If you want to have strong relationships with staff and clients then you need to be able to communicate effectively in a variety of situations. This interactive and comprehensive two-day workshop will equip you with effective communication strategies to establish rapport, work through issues and potentially difficult situations. You will learn how to conduct discussions in your work... [More]
Assessments are made against units of competency from the Certificate IV in Community Services CHC42015.
  • Use communication to build relationships (CHCCOM002)

This course has no current classes. Please the waiting list.

Self Care

How do we remain balanced and sustainable in the face of life’s ever-changing stresses? This highly interactive 1-day workshop focuses on developing knowledge, skills, strategies, and self-awareness to assist you to effectively navigate life’s pressures in a way that maintains and maximises your wellbeing. During this training you will have the opportunity to: Identify a range of self-care strategies Examine how our brains trigger stress and anxiety reactions Differentiate the... [More]

This course has no current classes. Please the waiting list.

Connecting Well During Challenging Phone and Online Communication

Much has changed over the last years in managing online and telephone communication with everchanging technology and the challenges of COVID 19. Face to face communication is often not an expected option and we are challenged to mange difficult conversations online and on the phone. This course will help you identify the key communication challenges in your work and how to address these. The pros and cons of different communication options will be explored with focusing on the... [More]

This course has no current classes. Please the waiting list.