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Making Communication Work at Work

Please note: This course is only available via credit card payment at the time of registration. If you want to have strong relationships with staff and clients then you need to be able to communicate effectively in a variety of situations. This interactive and comprehensive two-day workshop will equip you with effective communication strategies to establish rapport, work through issues and potentially difficult situations. You will learn how to conduct discussions in your work... [More]
Assessments are made against units of competency from the Certificate IV in Community Services CHC42015.
  • Use communication to build relationships (CHCCOM002)
$250 Limited GST free
Making Communication Work at Work

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Please note: This course is only available via credit card payment at the time of registration.</p><p>If you want

...
Self paced

2019-09-23 2019-09-23
Self paced assessment

If there isn't a class to suit you, please the waiting list.

Grant and Tender Writing

When there is so much competition for funding, you need to make sure that your grant applications/tenders are focused, easy to read and persuasive. This workshop will ensure that the way you write the application is effective, and that your applications/tenders meet the needs of the funders. Please bring examples of grants applications or submissions you want to work on. You will learn how to: Understand the key requirements of effective grant proposals/tenders Write more clearly... [More]
$260 Limited GST free
Grant and Tender Writing

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>When there is so much competition for funding, you need to make sure that your grant applications/tenders are

...

If there isn't a class to suit you, please the waiting list.

Conflict Management

Conflict is an inevitable part of life that is often viewed as a ‘problem’. However when handled well, conflict can be healthy, constructive and even positive. Conflict can allow us to expand our understanding, inspire new and creative approaches, and be a springboard for personal and professional growth. So come and further your skills, knowledge and self-awareness in this interactive and supportive workshop that is relevant to both professional and personal contexts. This... [More]
$260 Limited GST free
Conflict Management

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Conflict is an inevitable part of life that is often viewed as a ‘problem’. However when handled well, conflict

...

If there isn't a class to suit you, please the waiting list.

Communicating Assertively in the Workplace

Do you regularly: Feel you are 'too nice?' Say ‘yes’ when you really want to say ‘no’? Want to ask for something but don’t know how? Wish you had spoken your mind? Find yourself getting stuck in a role you are not comfortable with? Or, do you often: Get people’s backs up? Find yourself shouting at others? Feel guilty about how you’ve treated people? ‘Lose it’ when there is a disagreement? Find yourself acting in ways that you don’t like? Who should attend? Anyone who wants to... [More]

This course has no current classes. Please the waiting list.

Managing Challenging Behaviours

Increase your skills and confidence in managing difficult client behaviours. The underlying issues that often contribute to people behaving in ways that others find difficult will be identified, discussed and explored. Useful strategies for managing difficult behaviours in a collaborative and constructive way will also be covered. Participants will also have the opportunity to identify their own personal triggers, discuss behaviours that they find particularly challenging and... [More]

This course has no current classes. Please the waiting list.

The Nuts and Bolts of Writing

It’s probably been a long while since you studied English at school; or perhaps you attended school in the past 20 years, where you might not have received sufficient learning about what makes writing work. In your work life you are faced with many different forms of writing tasks – from advocacy letters to submissions for funding, from monthly reports to court reports, from client information sheets to monthly newsletters. Or you may have returned to part time study and would like... [More]

This course has no current classes. Please the waiting list.

Managing Difficult Calls

This course is for any workers who may have to respond to difficult calls. It will begin with an overview of how to prepare for difficult calls for example; being clear about your role; being able to manage your own feelings in difficult circumstances and being aware of how and when to refer the caller within your organisation or outside. Detailed strategies for managing different types of difficult calls will be described including callers who are: angry and abusive; distressed... [More]

This course has no current classes. Please the waiting list.

Case Management for Clients with Complex Needs

Clients with Complex Support Needs Clients with Complex Support Needs can have difficulties that span a number of areas, including some or all of the following: disability, trauma, health, education, behaviour as well as social issues within their lives – a product of their life situation and the potential failure of the structures that support them. Working with clients with Complex Support Needs involves a planned, strengths-based approach, building a working relationship that... [More]

This course has no current classes. Please the waiting list.

Responding to highly charged workplace situations

Changes in sector practice require workers to develop skills, knowledge and approaches to develop working relationships that are collaborative and promote mutual respect, learning and the sharing of decision-making and power. Workers often express that they feel ill equipped to respond to situations that contain multiple risks that change in their presence and intensity. Workers are also required to simultaneously manage their own personal, and sometimes intense, responses to... [More]

This course has no current classes. Please the waiting list.

Introduction to Social Media for the Community Services Sector

This session assumes no prior social media knowledge and aims to build a foundation of understanding about the ways that social media can be leveraged effectively as a tool for the community services sector. The workshop will cover: Overview of the key online platforms: Facebook, Twitter, LinkedIn, Google Engagement & Advertising Social Media Policy & Best Practice Who should attend? Anyone interested in exploring the use of social media for their organisation, including managers... [More]

This course has no current classes. Please the waiting list.

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