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At the Workplace

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Making Communication Work at Work

If you want to have strong relationships with staff and clients then you need to be able to communicate effectively in a variety of situations. This interactive and comprehensive two-day workshop will equip you with effective communication strategies to establish rapport, work through issues and potentially difficult situations. You will learn how to conduct discussions in your work context, and give feedback and advice while respecting individual, cultural and social differences... [More]
Assessments are made against units of competency from the Certificate IV in Community Services CHC42015.
  • Use communication to build relationships (CHCCOM002)
$250 Limited GST free / $230
Making Communication Work at Work

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>If you want to have strong relationships with staff and clients then you need to be able to communicate

...
Self paced

2017-09-20 2017-09-20
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

WHS in the Workplace

Work Health and Safety is an area of work in which myths abound. WHS concerns can be used to justify decisions about activities, without necessarily having gained an understanding of the legislation. It is a case of “a little knowledge is a dangerous thing”. This course covers the basic information required to participate safely in the workplace. It includes an overview of the Work Health and Safety Act 2011 and outlines the rights and responsibilities of employees and employers.... [More]
Assessments are made against units of competency.
  • Participate in workplace health and safety (HLTWHS001)
$250 Limited GST free / $230
WHS in the Workplace

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Work Health and Safety is an area of work in which myths abound. WHS concerns can be used to justify decisions

...
Self paced

2017-09-20 2017-09-20
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

Managing Challenging Behaviours

Increase your skills and confidence in managing difficult client behaviours. The underlying issues that often contribute to people behaving in ways that others find difficult will be identified, discussed and explored. Useful strategies for managing difficult behaviours in a collaborative and constructive way will also be covered. Participants will also have the opportunity to identify their own personal triggers, discuss behaviours that they find particularly challenging and... [More]
$240 Limited GST free / $220
Managing Challenging Behaviours

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Increase your skills and confidence in managing difficult client behaviours. The underlying issues that often

...

If there isn't a class to suit you, please the waiting list.

Introduction to Social Media for the Community Services Sector

This session assumes no prior social media knowledge and aims to build a foundation of understanding about the ways that social media can be leveraged effectively as a tool for the community services sector. The workshop will cover: Overview of the key online platforms: Facebook, Twitter, LinkedIn, Google Engagement & Advertising Social Media Policy & Best Practice Who should attend? Anyone interested in exploring the use of social media for their organisation, including managers... [More]
$140 Limited GST free / $120
Introduction to Social Media for the Community Services Sector

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>This session assumes no prior social media knowledge and aims to build a foundation of understanding about the

...

If there isn't a class to suit you, please the waiting list.

Death Literacy - 10 Things to Know

Compassionate workplaces recognise that all natural cycles of sickness and health, birth and death, and love and loss occur everyday within the orbits of its institution and regular activities. A compassionate workplace is a community that recognises that care for one another at times of crisis and loss is not simply a task solely for health and social services, but is everyone’s responsibility. This is a workshop that is about developing a workplace culture that responds well to... [More]
$240 Limited GST free / $220
Death Literacy - 10 Things to Know

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Compassionate workplaces recognise that all natural cycles of sickness and health, birth and death, and love and

...

If there isn't a class to suit you, please the waiting list.

Time Management and Self-Leadership

Time Management is the most difficult life decision in creating a work/life balance that makes for productive, happy and fulfilling relationships both at work and at home. If you are a manager, learn the processes to share with your staff, and if you are a worker, discover processes that will enable you to be more productive and less stressed. You will receive a questionnaire at the time that you register to identify your present time management work practices. You will also bring... [More]
$240 Limited GST free / $220
Time Management and Self-Leadership

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Time Management is the most difficult life decision in creating a work/life balance that makes for productive,

...

If there isn't a class to suit you, please the waiting list.

Why are They Acting that Way? Responding to Difficult Behaviours

Sometimes we are confused, irritated or made uncomfortable by the behaviours of both clients and work colleagues. In this webinar we will think about why other people act the way they do, why we respond the way we do, and what we can do about it. In this webinar you will: Identify behaviours in clients and work colleagues that may make us uncomfortable Discuss the reasons behind these behaviours Investigate strategies to assist with managing our reaction to difficult behaviours Who... [More]

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This course has no current classes. Please the waiting list.

Communicating Assertively in the Workplace

Do you regularly: Feel you are 'too nice?' Say ‘yes’ when you really want to say ‘no’? Want to ask for something but don’t know how? Wish you had spoken your mind? Find yourself getting stuck in a role you are not comfortable with? Or, do you often: Get people’s backs up? Find yourself shouting at others? Feel guilty about how you’ve treated people? ‘Lose it’ when there is a disagreement? Find yourself acting in ways that you don’t like? Who should attend? Anyone who wants to... [More]

This course has no current classes. Please the waiting list.

The Nuts and Bolts of Writing

It’s probably been a long while since you studied English at school; or perhaps you attended school in the past 20 years, where you might not have received sufficient learning about what makes writing work. In your work life you are faced with many different forms of writing tasks – from advocacy letters to submissions for funding, from monthly reports to court reports, from client information sheets to monthly newsletters. Or you may have returned to part time study and would like... [More]

This course has no current classes. Please the waiting list.

Managing Difficult Calls

This course is for any workers who may have to respond to difficult calls. It will begin with an overview of how to prepare for difficult calls for example; being clear about your role; being able to manage your own feelings in difficult circumstances and being aware of how and when to refer the caller within your organisation or outside. Detailed strategies for managing different types of difficult calls will be described including callers who are: angry and abusive; distressed... [More]

This course has no current classes. Please the waiting list.

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