Complex Case Management

This course has no current classes. Please the waiting list.

The term case management does not align well with current, sector best practice or language. People are not ‘cases’ and the aim of working with clients is no longer to ‘manage them’.

Case management practice has evolved considerably in recent years as we have learned about the importance of working in ways that are; strengths-based, client-centred and led and informed by an awareness of trauma.

This interactive workshop explores and extends the skills, knowledge, attitudes and strategies needed to provide high quality case management support to clients. Participant’s will have opportunities to share and increase knowledge and to practice and refine skills and strategies to enhance work practice with people who are experiencing complex issues and challenges.

This course can be focussed on working with families or individuals, children, young people and/or adults to best suit the needs of the client’s groups that you provide services and supports to.

Participants will have the opportunity to:

  • Learn about case management models, processes, roles and tools
  • Consider the impacts on clients experiencing multiple and complex challenges and issues
  • Identify and use effective methods of engaging and working with clients, including resistant clients
  • Learn how to use specific strategies and approaches to support clients to achieve positive change
  • Identify and implement best practice approaches
  • Reflect on own practice and self-care in complex work
  • Increase understanding about complex trauma and its relationship to AOD misuse/dependence, mental distress, domestic and family violence and homelessness

Who should attend?

Workers in the community services and health sectors including managers and team leaders.

Course testimonials:

  • The course content was relatable and easy to apply to individual situations and levels of experience.
  • I thought the interaction between tutors and attendees was great as it solidified the information being presented. I am new to the industry so initially felt that I may not have had much to contribute, but the tutors did not make you feel that way. I walked out more aware of what DFV is and how to support someone how has a lived experience.
  • The tutor was knowledgeable and relatable. She was flexible and provided a great broad overview of 'case management' as well as narrowing the focus down into specific areas of working with people experiencing adversity. One of the topics that was invaluable was the power of language and the importance of using language that levels out the power dynamic between the worker and the person accessing support.