Results for »
Client Relations

Thanks for adding:

Proceed to Checkout

Continue browsing

X

Managing Aggressive and Violent Behaviour

This workshop will enable you to understand the factors that may lead to the aggressive and violent behaviour of clients. It will outline appropriate violence prevention, defusion and post trauma support techniques and enable you to formulate and implement effective strategies for change to make your workplace safer for you and your clients. The workshop will cover: self-awareness and management skills, knowledge of causes (triggers) and types of violence, intervention skills,... [More]
$480 Limited GST free / $¤,440
Managing Aggressive and Violent Behaviour

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>This workshop will enable you to understand the factors that may lead to the aggressive and violent behaviour of

...
$480 Limited GST free / $¤,440
Managing Aggressive and Violent Behaviour

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>This workshop will enable you to understand the factors that may lead to the aggressive and violent behaviour of

...

If there isn't a class to suit you, please the waiting list.

Accidental Counsellor Part 2 – Mastering the Skills

Here is your opportunity to deepen the skills and knowledge that you previously developed in the Accidental Counsellor. The day is primarily focused on skills application, and as such is highly participative with lots of practice! Following a brief recap of the Accidental Counsellor, we will focus on mastering key individual skills before combining these skills in lengthy practical sessions. You will also have an opportunity to maximise self-awareness via reflective practice and to... [More]
$240 Limited GST free / $¤,220
Accidental Counsellor Part 2 – Mastering the Skills

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Here is your opportunity to deepen the skills and knowledge that you previously developed in the Accidental

...
$240 Limited GST free / $¤,220
Accidental Counsellor Part 2 – Mastering the Skills

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Here is your opportunity to deepen the skills and knowledge that you previously developed in the Accidental

...
$240 Limited GST free / $¤,220
Accidental Counsellor Part 2 – Mastering the Skills

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Here is your opportunity to deepen the skills and knowledge that you previously developed in the Accidental

...

If there isn't a class to suit you, please the waiting list.

Safe Home Visiting

Are you just starting your home visits or have you been home visiting for a long time and want to review/refresh your practice? Either way, Safe Home Visiting will assist you to make your home visits productive and safer. Using realistic case scenarios and participant experiences we will explore and develop good practice policy, procedures and strategies that will help you when you are home visiting clients. We will focus on: Identifying safety issues, determining when it is safe... [More]
$240 Limited GST free / $¤,220
Safe Home Visiting

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Are you just starting your home visits or have you been home visiting for a long time and want to review/refresh

...
$240 Limited GST free / $¤,220
Safe Home Visiting

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Are you just starting your home visits or have you been home visiting for a long time and want to review/refresh

...

If there isn't a class to suit you, please the waiting list.

Accidental Counsellor: 2 Day CCWT Workshop

Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their workplace setting. They feel they can’t refuse to help, but how do they respond? Without the clarity and assurance that comes from professional support, resources, training and experience, or even a clear mandate to ‘do counselling’, the accidental counsellor is confronted with a range of... [More]
$480 Limited GST free / $¤,440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $¤,440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $¤,440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $¤,440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $¤,440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $¤,440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $¤,440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $¤,440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $¤,440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...

If there isn't a class to suit you, please the waiting list.

Cultural Intelligence

The ability to navigate cultural differences successfully is key in the multicultural Australia of today – one of the most culturally diverse nations in the Western world. Cultural Intelligence develops multicultural mindsets; the ability to navigate and adjust approaches to be effective when working across cultures. This advanced course guides participants beyond cultural awareness, into behavioural change, by cultivating ways of thinking and acting that are proven to work in... [More]
$240 Limited GST free / $¤,220
Cultural Intelligence

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>The ability to navigate cultural differences successfully is key in the multicultural Australia of today – one of

...
$240 Limited GST free / $¤,220
Cultural Intelligence

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>The ability to navigate cultural differences successfully is key in the multicultural Australia of today – one of

...

If there isn't a class to suit you, please the waiting list.

Uncomfortable Conversations: How to Talk about the Elephant in the Room

It’s fair to say that most of us do not enjoy having difficult conversations. We either avoid them entirely – resulting in us feeling unacknowledged and frustrated, or we go charging in like a bull in a china shop – resulting in increased tension and conflict. Whilst both of these approaches are common, neither response is likely to result in successful outcomes. This course will build your knowledge and skills in having uncomfortable conversations that are honest, respectful and... [More]
$240 Limited GST free / $¤,220
Uncomfortable Conversations: How to Talk about the Elephant in the Room

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>It’s fair to say that most of us do not enjoy having difficult conversations. We either avoid them entirely –

...
$240 Limited GST free
Uncomfortable Conversations: How to Talk about the Elephant in the Room

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>It’s fair to say that most of us do not enjoy having difficult conversations. We either avoid them entirely –

...

National Disability Insurance Scheme (NDIS) for Non-Disability Workers

Are you wondering if you work with people who could benefit from the National Disability Insurance Scheme (NDIS) but aren’t sure? The NDIS is the new way that supports to people will be funded, replacing our current state system. It holds transformative opportunities for many more people than are currently receiving specialist disability supports, including people with mental illness. The NDIS could support your work with people with disability. And by helping more people access... [More]
$240 Limited GST free / $¤,220
National Disability Insurance Scheme (NDIS) for Non-Disability Workers

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Are you wondering if you work with people who could benefit from the National Disability Insurance Scheme (NDIS)

...

If there isn't a class to suit you, please the waiting list.

Applying a Trauma Informed Approach

Providing effective services for people who have experienced trauma has been difficult for both practitioners and service users. This has required organisations to consider whether existing systems of care and models of service delivery are indeed effective in supporting trauma survivors or re traumatising. The current political climate, with cuts to funding and increased pressure on resources, coupled with traumatised clients, has resulted in many traumatised service systems and... [More]
$240 Limited GST free / $¤,220
Applying a Trauma Informed Approach

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Providing effective services for people who have experienced trauma has been difficult for both practitioners and

...
$240 Limited GST free / $¤,220
Applying a Trauma Informed Approach

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Providing effective services for people who have experienced trauma has been difficult for both practitioners and

...
$240 Limited GST free / $¤,220
Applying a Trauma Informed Approach

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Providing effective services for people who have experienced trauma has been difficult for both practitioners and

...

If there isn't a class to suit you, please the waiting list.

Aboriginal Cultural Appreciation

This workshop provides an overview of Aboriginal history and culture, as well as culturally appropriate communication protocols and an introduction to strategies to assist participants and organisations to more effectively assist Aboriginal and Torres Strait Islander people in their work. The workshop covers: Overview of Aboriginal history and culture: Cultural protocols Historical impact of colonisation and government intervention Terminology Significant dates and events... [More]
$130 Limited GST free / $¤,120
Aboriginal Cultural Appreciation

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>This workshop provides an overview of Aboriginal history and culture, as well as culturally appropriate

...

If there isn't a class to suit you, please the waiting list.

Empowering and Supporting Clients by Focusing on Reinforcing Behaviours

Behaviour can either be reinforced to occur again in the future or discouraged to be less likely to occur in the future. Some behaviours which are reinforced (even inadvertently) may not benefit clients in the long term. Come along and explore a short introduction to behavioural (learning) theory and how this can be applied to your wonderful work with clients and your everyday interactions. When working with clients it can help to see whether their behaviours are reinforcing or... [More]
$240 Limited GST free / $¤,220
Empowering and Supporting Clients by Focusing on Reinforcing Behaviours

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}<br/>{image name:“ACA-recognised” align:“right” width:“100” height:“100”}</p><p>Behaviour can either be reinforced to

...

If there isn't a class to suit you, please the waiting list.

Show more courses