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Accidental Counsellor: 2 Day CCWT Workshop

Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their workplace setting. They feel they can’t refuse to help, but how do they respond? Without the clarity and assurance that comes from professional support, resources, training and experience, or even a clear mandate to ‘do counselling’, the accidental counsellor is confronted with a range of... [More]

This course has no current classes. Please the waiting list.

Uncomfortable Conversations: How to Talk about the Elephant in the Room

It’s fair to say that most of us do not enjoy having difficult conversations. We either avoid them entirely – resulting in us feeling unacknowledged and frustrated, or we go charging in like a bull in a china shop – resulting in increased tension and conflict. Whilst both of these approaches are common, neither response is likely to result in successful outcomes. This course will build your knowledge and skills in having uncomfortable conversations that are honest, respectful and... [More]

This course has no current classes. Please the waiting list.

Acts of Resistance, Acts of Reclaiming: Using Narrative Therapy when Working with People who have been Subjected to Sexual Assault

Hearing stories of sexual assault can be challenging, particularly when this is regularly part of the work. Workers may get weighed down by the stories, and may hold worries about re­traumatising clients during the counselling, health check or court preparation process. While primarily focusing on counselling, this workshop will support workers in a variety of fields when responding to the impact of sexual assault. It draws on the theory and practices of Narrative Therapy to... [More]

This course has no current classes. Please the waiting list.

Client Aggression

This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to manage aggression and strategies to interrupt escalations. If you are in a customer service environment where your staff encounter aggression this training will significantly enhance your responses to challenging clients. The trainer, David Bradford, is a Criminologist with 20 years’... [More]

This course has no current classes. Please the waiting list.

Managing Aggressive and Violent Behaviour

This workshop will enable you to understand the factors that may lead to the aggressive and violent behaviour of clients. It will outline appropriate violence prevention, defusion and post trauma support techniques and enable you to formulate and implement effective strategies for change to make your workplace safer for you and your clients. The workshop will cover: self-awareness and management skills, knowledge of causes (triggers) and types of violence, intervention skills,... [More]

This course has no current classes. Please the waiting list.

Applying a Trauma Informed Approach

Providing effective services for people who have experienced trauma has been difficult for both practitioners and service users. This has required organisations to consider whether existing systems of care and models of service delivery are indeed effective in supporting trauma survivors or re traumatising. The current political climate, with cuts to funding and increased pressure on resources, coupled with traumatised clients, has resulted in many traumatised service systems and... [More]

This course has no current classes. Please the waiting list.

Helping Clients to Manage Dysregulation

Anxiety, panic, depression, trauma impacts, insomnia, difficulties concentrating, lethargy, fatigue, substance use, relationship difficulties, and low motivation are all indicators of a dysregulated system. One of the primary goals of therapeutic work is to assist clients to effectively regulate their somatic, cognitive, and emotional states so that they can choose desired behaviours rather than react or become hijacked by dysregulation. This one day workshop teaches the core... [More]

This course has no current classes. Please the waiting list.

Difficult Conversations

In this 1 day program we examine the origins and causes of conflict, natural responses to conflict and methods of preventing, managing, mitigating and addressing conflict. The learner will examine their own conflict styles and responses to conflict and explore how these have impacted their teams and workplaces. We will provide tools and processes that assist in the development of skilled and confident conflict managers. This program is suitable for those managing conflict in the... [More]

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This course has no current classes. Please the waiting list.

Cultural Intelligence

Do you work with culturally diverse clients and communities? Would you like to be more confident and competent in connecting across cultures? Could you benefit from a “toolbox” of evidence-based Cultural Intelligence methods, to use at work and share with colleagues? The ability to navigate cultural differences successfully is key in the multicultural Australia of today – one of the most culturally diverse nations in the Western world. Cultural Intelligence develops multicultural... [More]

This course has no current classes. Please the waiting list.

Customer Service for the NDIS

Has your workforce made the paradigm shift of NDIS? Part of this is the need for client-focused 'customer service'. Everyone in your team should be an advertisement for your services, with a combination of skills in sales, marketing, and cultivating customer satisfaction and loyalty. This workshop is for people working at disability agencies but is also relevant to any organisation that works with a reasonable number of clients accessing the NDIS. The trainer for this workshop is... [More]

This course has no current classes. Please the waiting list.