Results for »
Client Relations

Thanks for adding:

Proceed to Checkout

Continue browsing

X

Accidental Counsellor: 2 Day CCWT Workshop

Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their workplace setting. They feel they can’t refuse to help, but how do they respond? Without the clarity and assurance that comes from professional support, resources, training and experience, or even a clear mandate to ‘do counselling’, the accidental counsellor is confronted with a range of... [More]
$480 Limited GST free / $440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...
$480 Limited GST free / $440
Accidental Counsellor: 2 Day CCWT Workshop

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a

...

If there isn't a class to suit you, please the waiting list.

Cultural Intelligence

The ability to navigate cultural differences successfully is key in the multicultural Australia of today – one of the most culturally diverse nations in the Western world. Cultural Intelligence develops multicultural mindsets; the ability to navigate and adjust approaches to be effective when working across cultures. This advanced course guides participants beyond cultural awareness, into behavioural change, by cultivating ways of thinking and acting that are proven to work in... [More]
$240 Limited GST free / $220
Cultural Intelligence

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>The ability to navigate cultural differences successfully is key in the multicultural Australia of today – one of

...

If there isn't a class to suit you, please the waiting list.

Best Practice in Home Visiting

If you spend a lot of your work time in other people’s homes, this course is for you. We will be working from real life scenarios to identify tools and practice skills to keep you safe before, during, and after home visiting, in what can be tricky and complex environments. We will focus in on understanding and applying a 4 phase crisis intervention approach to reduce risk from the sometimes unexpected and challenging behaviours we encounter in home visiting. Time will be spent... [More]
$480 Limited GST free / $440
Best Practice in Home Visiting

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>If you spend a lot of your work time in other people’s homes, this course is for you. We will be working from real

...

If there isn't a class to suit you, please the waiting list.

Culturally Reflective Practice

A joint initiative of NSW Community Services and the Centre for Community Welfare Training (CCWT), this course examines culturally reflective practice for working with culturally and linguistically diverse (CALD) individuals and families. Participants will examine needs and challenges that can impact people from CALD backgrounds, and learn to apply the Culturally Reflective Practice model in a broad range of service types, thereby ensuring that service delivery meets individual... [More]
$240 Limited GST free / $220
Culturally Reflective Practice

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>A joint initiative of NSW Community Services and the Centre for Community Welfare Training (CCWT), this course

...

If there isn't a class to suit you, please the waiting list.

Accidental Counsellor – Further Along the Road

This is your opportunity to enhance your effectiveness and build on the skills and knowledge that you previously developed in the Accidental Counsellor. Following a very brief recap of the Accidental Counsellor, we will focus on being able to access your repertoire when it counts. We will work on mastering key individual skills before combining these skills in practical sessions. You will also have an opportunity to maximise self-awareness via reflective practice and develop a... [More]
$240 Limited GST free / $220
Accidental Counsellor – Further Along the Road

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>This is your opportunity to enhance your effectiveness and build on the skills and knowledge that you previously

...

If there isn't a class to suit you, please the waiting list.

Beyond the Prison Gates

On any day in NSW there are over 9000 people in prison. Most are serving short sentences and 70% have previously been to prison, so high numbers of ex-offenders approach a broad range of services after release. Workers are often overwhelmed with the amount and complexity of issues that ex-offenders present with. This course will provide participants with an understanding of the typical issues that lead to criminal offending and the impacts of imprisonment. An overview of the NSW... [More]
$240 Limited GST free / $220
Beyond the Prison Gates

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>On any day in NSW there are over 9000 people in prison. Most are serving short sentences and 70% have previously

...

If there isn't a class to suit you, please the waiting list.

Supporting Independence and Resilience with Clients

Do you find yourself making decisions for clients? Or do you work with people who are seemingly unwilling or unable to make decisions for themselves? If you are looking for lots of practical tools and resources to work with client motivation, resilience and life skills – this is the course for you. Explore theories of motivation, resilience and authentic success along with plenty of practical resources and frameworks to using them effectively. During this workshop you will also... [More]
$240 Limited GST free / $220
Supporting Independence and Resilience with Clients

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Do you find yourself making decisions for clients? Or do you work with people who are seemingly unwilling or

...

If there isn't a class to suit you, please the waiting list.

Staying Safe at Work

We engage with many clients who may compromise our safety at work because of their distress, frustration, anger, mental illness or confusion over the system, or they might be under influence of alcohol or other drugs. Staying safe at work means having the tools, practical skills and confidence to effectively manage situations both in office, in community and in home settings. This practical workshop is suitable for both the new practitioner and experienced workers looking to... [More]
$240 Limited GST free / $220
Staying Safe at Work

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>We engage with many clients who may compromise our safety at work because of their distress, frustration, anger,

...

If there isn't a class to suit you, please the waiting list.

Understanding the Transgender Person in a Welfare Setting

The course is an introduction to understanding transgender people as an emergent diversity in Australia. It aims to educate people in understanding where transgender diversity comes from, dispelling myths and explaining interventions as well as providing up to date better practice frameworks for making a service inclusive and welcoming of transgender people. The course is particularly aimed at workers who wish to improve access or improve services for transgender clients or who... [More]
$240 Limited GST free / $220
Understanding the Transgender Person in a Welfare Setting

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>The course is an introduction to understanding transgender people as an emergent diversity in Australia. It aims

...

If there isn't a class to suit you, please the waiting list.

Uncomfortable Conversations: How to Talk about the Elephant in the Room

This workshop is for anyone in the community services sector who has potential conversations which they dread in the course of their work. Examples include (but are not limited to): A discussion with a client that you may need to notify the Department of Family and Community Services that their child is at risk of significant harm A discussion with a client who has unrealistic expectations of you, or wishes you to be their friend A discussion with a colleague about their behaviour... [More]
$240 Limited GST free / $220
Uncomfortable Conversations: How to Talk about the Elephant in the Room

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>This workshop is for anyone in the community services sector who has potential conversations which they dread in

...

If there isn't a class to suit you, please the waiting list.

Show more courses