Results for »
Client Relations

Thanks for adding:

Proceed to Checkout

Continue browsing

X

Applying a Trauma Informed Approach

Providing effective services for people who have experienced trauma has been difficult for both practitioners and service users. This has required organisations to consider whether existing systems of care and models of service delivery are indeed effective in supporting trauma survivors or re traumatising. The current political climate, with cuts to funding and increased pressure on resources, coupled with traumatised clients, has resulted in many traumatised service systems and... [More]
$240 Limited GST free / $220
Applying a Trauma Informed Approach

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Providing effective services for people who have experienced trauma has been difficult for both practitioners and

...

If there isn't a class to suit you, please the waiting list.

Accidental Counsellor: 2 Day CCWT Workshop

Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their workplace setting. They feel they can’t refuse to help, but how do they respond? Without the clarity and assurance that comes from professional support, resources, training and experience, or even a clear mandate to ‘do counselling’, the accidental counsellor is confronted with a range of... [More]

This course has no current classes. Please the waiting list.

Accidental Counsellor Part 2 – Mastering the Skills

Here is your opportunity to deepen the skills and knowledge that you previously developed in the Accidental Counsellor. The day is primarily focused on skills application, and as such is highly participative with lots of practice! Following a brief recap of the Accidental Counsellor, we will focus on mastering key individual skills before combining these skills in lengthy practical sessions. You will also have an opportunity to maximise self-awareness via reflective practice and to... [More]

This course has no current classes. Please the waiting list.

Aboriginal Cultural Appreciation

This workshop provides an overview of Aboriginal history and culture, as well as culturally appropriate communication protocols and an introduction to strategies to assist participants and organisations to more effectively assist Aboriginal and Torres Strait Islander people in their work. The workshop covers: Overview of Aboriginal history and culture: Cultural protocols Historical impact of colonisation and government intervention Terminology Significant dates and events... [More]

This course has no current classes. Please the waiting list.

What’s Up with My Mob? Understanding the Impact of Transgenerational Trauma on Aboriginal Peoples

This workshop aims to challenge and test past perceptions of Aboriginal Peoples and their culture and will encourage participants to develop a more respectful understanding of Aboriginal clients, work mates and society in general. This workshop will address cultural realities in order to improve service delivery to Aboriginal clients and co-workers. The consolidated trauma of transgenerational trauma, lateral violence and cultural loads impact on all Aboriginal families and may... [More]

This course has no current classes. Please the waiting list.

Uncomfortable Conversations: How to Talk about the Elephant in the Room

It’s fair to say that most of us do not enjoy having difficult conversations. We either avoid them entirely – resulting in us feeling unacknowledged and frustrated, or we go charging in like a bull in a china shop – resulting in increased tension and conflict. Whilst both of these approaches are common, neither response is likely to result in successful outcomes. This course will build your knowledge and skills in having uncomfortable conversations that are honest, respectful and... [More]

This course has no current classes. Please the waiting list.

Acts of Resistance, Acts of Reclaiming: Using Narrative Therapy when Working with People who have been Subjected to Sexual Assault

Hearing stories of sexual assault can be challenging, particularly when this is regularly part of the work. Workers may get weighed down by the stories, and may hold worries about re­traumatising clients during the counselling, health check or court preparation process. While primarily focusing on counselling, this workshop will support workers in a variety of fields when responding to the impact of sexual assault. It draws on the theory and practices of Narrative Therapy to... [More]

This course has no current classes. Please the waiting list.

Managing Aggressive and Violent Behaviour

This workshop will enable you to understand the factors that may lead to the aggressive and violent behaviour of clients. It will outline appropriate violence prevention, defusion and post trauma support techniques and enable you to formulate and implement effective strategies for change to make your workplace safer for you and your clients. The workshop will cover: self-awareness and management skills, knowledge of causes (triggers) and types of violence, intervention skills,... [More]

This course has no current classes. Please the waiting list.

Beyond Bars and Concrete (formerly Beyond the Prison Gates)

In NSW in June 2018 the adult prison population stood at 13,630. The majority of these prisoners serve short sentences and are then released in to community. In 2015-2016, 299 young people aged 10 years and older were detained in NSW Juvenile Justice detention Centers. After release these people access a wide range of community services and typically present with multiple, complex and specific transitional needs. Through the use of interactive, adult learning activities,... [More]

This course has no current classes. Please the waiting list.