Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their workplace setting. They feel they can’t refuse to help, but how do they respond? Without the clarity and assurance that comes from professional support, resources, training and experience, or even a clear mandate to ‘do counselling’, the accidental counsellor is confronted with a range of...
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$600Limited
GST free
Accidental Counsellor: 2 Day CCWT Workshop
<p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their
<p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their
<p>Workers who are not employed as counsellors often find themselves placed in an impromptu counselling role as a result of issues or requests for help that arise from contact with clients in their
Working with loss, grief and change is an essential part of client work when supporting clients through challenging times. Grief support can be provided by most people who have had some basic loss and grief support training. This two-day training course will provide you with these essential skills and help you understand the importance of doing active grief work. You will be able to differentiate between the range of general loss experiences humans have to face in their lifetime to...
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$640Limited
GST free
Loss and Grief Work: Practice Essentials
<p>Working with loss, grief and change is an essential part of client work when supporting clients through challenging times. Grief support can be provided by most people who have had some basic loss
This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to manage aggression and strategies to interrupt escalations. If you are in a customer service environment where your staff encounter aggression this training will significantly enhance your responses to challenging clients. The trainer, David Bradford, is a Criminologist with 20 years’...
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$300Limited
GST free
Client Aggression
This is an insightful, learner-focused workshop on aggression management and how to de-escalate aggressive clients. The focus is on triggers, identifying signs of aggression, verbal techniques to
Are you just starting your home visits or have you been home visiting for a long time and want to review/refresh your practice? Either way, Safe Home Visiting will assist you to make your home visits productive and safer. Using realistic case scenarios and participant experiences we will explore and develop good practice policy, procedures and strategies that will help you when you are home visiting clients. We will focus on: Identifying safety issues, determining when it is safe...
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$320Limited
GST free
Safe Home Visiting
<p>Are you just starting your home visits or have you been home visiting for a long time and want to review/refresh your practice? Either way, Safe Home Visiting will assist you to make your home
<p>Are you just starting your home visits or have you been home visiting for a long time and want to review/refresh your practice? Either way, Safe Home Visiting will assist you to make your home
<p>Are you just starting your home visits or have you been home visiting for a long time and want to review/refresh your practice? Either way, Safe Home Visiting will assist you to make your home
Providing effective services for people who have experienced trauma has been difficult for both practitioners and service users. This has required organisations to consider whether existing systems of care and models of service delivery are indeed effective in supporting trauma survivors or re traumatising. The current political climate, with cuts to funding and increased pressure on resources, coupled with traumatised clients, has resulted in many traumatised service systems and...
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$300Limited
GST free
Applying a Trauma Informed Approach
<p>Providing effective services for people who have experienced trauma has been difficult for both practitioners and service users. This has required organisations to consider whether existing systems
It’s fair to say that most of us do not enjoy having difficult conversations. We either avoid them entirely – resulting in us feeling unacknowledged and frustrated, or we go charging in like a bull in a china shop – resulting in increased tension and conflict. Whilst both of these approaches are common, neither response is likely to result in successful outcomes. This course will build your knowledge and skills in having uncomfortable conversations that are honest, respectful and...
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This course has no current classes. Please
the waiting list.
Hearing stories of sexual assault can be challenging, particularly when this is regularly part of the work. Workers may get weighed down by the stories, and may hold worries about retraumatising clients during the counselling, health check or court preparation process. While primarily focusing on counselling, this workshop will support workers in a variety of fields when responding to the impact of sexual assault. It draws on the theory and practices of Narrative Therapy to...
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This course has no current classes. Please
the waiting list.
This workshop will enable you to understand the factors that may lead to the aggressive and violent behaviour of clients. It will outline appropriate violence prevention, defusion and post trauma support techniques and enable you to formulate and implement effective strategies for change to make your workplace safer for you and your clients. The workshop will cover: self-awareness and management skills, knowledge of causes (triggers) and types of violence, intervention skills,...
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This course has no current classes. Please
the waiting list.
Anxiety, panic, depression, trauma impacts, insomnia, difficulties concentrating, lethargy, fatigue, substance use, relationship difficulties, and low motivation are all indicators of a dysregulated system. One of the primary goals of therapeutic work is to assist clients to effectively regulate their somatic, cognitive, and emotional states so that they can choose desired behaviours rather than react or become hijacked by dysregulation. This one day workshop teaches the core...
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This course has no current classes. Please
the waiting list.
In this 1 day program we examine the origins and causes of conflict, natural responses to conflict and methods of preventing, managing, mitigating and addressing conflict. The learner will examine their own conflict styles and responses to conflict and explore how these have impacted their teams and workplaces. We will provide tools and processes that assist in the development of skilled and confident conflict managers. This program is suitable for those managing conflict in the...
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This course has no current classes. Please
the waiting list.
