Emotional Intelligence (EI) is a core skill for leaders in the workplace in managing staff, change and conflict. Our ability to effectively lead depends on our ability to recognise and manage our own emotions/triggers and in managing the full range of emotional responses from staff in the workplace. In this workshop you will explore your own EI and develop strategies to; create an emotionally intelligent workplace, capitalise on your strengths and minimise your challenges, to...
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$370Limited
GST free
Emotionally Intelligent Leadership
<p>Emotional Intelligence (EI) is a core skill for leaders in the workplace in managing staff, change and conflict. </p><p>Our ability to effectively lead depends on our ability to recognise and
Quality supervision of case managers ensures quality case management and enables and supports case managers to do their best. Develop a framework, skills and strategies for strengths-based supervision for client-centred, quality and consistent case management practice. Learn how to use supervision to model skilled practice. Learn about: A model of case management supervision Structuring supervision sessions and engaging case managers in supervision Conversations to facilitate...
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$690Limited
GST free
Supervising Case Management
<p>Quality supervision of case managers ensures quality case management and enables and supports case managers to do their best. Develop a framework, skills and strategies for strengths-based
As a new manager or coordinator you are now responsible for ensuring that organisational goals and outcomes are achieved. This two day workshop provides you with a range of skills and tools to draw on in your role. The course starts with the theory and practice of supervision, which is an important tool for new managers and coordinators. This leads on to specific communication skills such as providing feedback and exploring conflict management at a team level. Planning and...
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$690Limited
GST free
New Managers and Coordinators
<p>As a new manager or coordinator you are now responsible for ensuring that organisational goals and outcomes are achieved. This two day workshop provides you with a range of skills and tools to draw
Are you a manager or team leader who supervises client centered staff? How do you debrief staff after a difficult situation or support them through a crisis intervention? How do you ensure your supervision is working for all? It is always a juggling act when we supervise. We need to look after our clients, our staff, our organisation and of course ourselves. This workshop examines the range of methods by which support can be provided, including structured, planned supervision,...
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Learn strategies and skills to skillfully design, plan, manage or participate in a project from start to finish. Try out a range of project management tools to successfully implement and monitor the project. Learn the fundamentals of a project management framework. Specifically learn: What is different about managing or working in a project than other ongoing parts of your work Project management phases How to design and plan a project well from the beginning How to use project...
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the waiting list.
Want to manage your staff and their workloads more efficiently? Make sure you support your team to get great outcomes for your clients? Work with a staff member to address performance issues? Encourage a positive culture and workplace conditions to get the best out of people? This workshop begins with the development of work plans and the systems needed to monitor work, provide feedback and coaching to staff, to initiate and manage performance support and improvement systems. This...
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the waiting list.
The impact of working in an environment that deals with trauma and relies on empathic engagement is developing, and our understanding it has on the individual and their organisation is limited. This course will offer frontline workers, management and organisation a framework for addressing this issue and enhance workplace wellbeing. This workshop: a. Looks at vicarious trauma, its signs and symptoms, and reviews what research is saying to address its effects. b. Will offer a...
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the waiting list.
The 5 Conversations That Drive Performance Have you ever wondered how to engage, motivate, develop and support your staff for outstanding performance results whilst still creating accountability and building relationships? The 5 Conversations that Drive Performance is based on Gallup’s High-Performance Team Leader program and delivered by a Gallup Accredited Strength Coach. It will provide you with a framework and understanding to have the conversations that matter for building...
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the waiting list.
