Supervising Case Management

Quality supervision of case managers ensures quality case management and enables and supports case managers to do their best. Develop a framework, skills and strategies for strengths-based supervision for client-centred, quality and consistent case management practice. Learn how to use supervision to model skilled practice.

Learn about:

• A model of case management supervision
• Structuring supervision sessions and engaging case managers in supervision
• Conversations to facilitate reflection and problem solving
• Using solution-focused and strengths-based techniques in case management supervision
• Using supervision to enhance case management practice and case manager’s performance
• Reflecting on your supervision practice to influence case management

In this practical and interactive training program you will learn to:

• Use a framework for supervising case managers and case management
• Engage case managers in effective discussions about their work and facilitate reflective case management practice
• Use supervision to promote positive client outcomes
• Use supervision techniques which promote and complement, solution-focused, strengths-based and collaborative case management practice
• Build case managers' capacity and enhance performance through effective supervision
• Reflect on your case management supervision practice and develop strategies to enhance it and to build your confidence in case management supervision

Who should attend?

Managers, supervisors, team leaders and coordinators with experience in supervision