Are you ready to elevate your capacity to serve, lead, and connect? In the demanding, relational world of Human Services, Emotional Intelligence (EQ) is the foundation of effective client care, team resilience, and sustainable support. Over two focused, engaging days, you will gain the essential self-awareness and practical skills needed to navigate complexity, prevent burnout, and foster truly positive outcomes for both clients and colleagues.

This course moves beyond theory to give you tools you can apply in your workplace:

• Elevate Self-Care & Awareness: Pinpoint your personal strengths, sensitivities, triggers, and stressors to better manage your emotional load and prevent compassion fatigue.
• Strengthen Relational Trust: Learn to recognise and appreciate the emotional strengths and needs of others, building powerful, empathetic relationships with colleagues, clients, and community partners.
• Navigate Diverse Connections: Master techniques to communicate respectfully across a diverse client base and team, understanding varying cultural expressions of emotion and need.
• Foster Team Resilience: Utilise EQ to build supportive workplace relationships and maximise team outcomes, ensuring your collective efforts align with the organisation's mission and client-centered goals.
• Champion Wellbeing: Identify and implement essential techniques to manage team health and wellbeing, creating a resilient, nurturing, and sustainable support environment.
• Guide Growth & Development: Learn how to assess and support others (peers or supervisees) to set meaningful work goals and development plans that connect their personal contribution directly to the organisational framework and mission.

This course is designed for leaders in the Human Services sector and is delivered online over two consecutive days. It includes assessment against two units of competency which are part of BSB50420 Diploma of Leadership and Management, allowing you to gain credit towards this nationally recognised qualification:

1. BSBPEF501 Manage personal and professional development
2. BSBPEF502 Develop and use emotional intelligence

Applications now open

Invest two days to fundamentally strengthen your ability to care for yourself, your team, and your community. Limited places available!

For more information, download the Course Information Brochure or contact the CCWT team at training@ccwt.edu.au