Making Communication Work at Work

Assessments are made against units of competency from the Certificate IV in Community Services CHC42015.
  • Use communication to build relationships (CHCCOM002)

This course has no current classes. Please the waiting list.

Please note: This course is only available via credit card payment at the time of registration.

If you want to have strong relationships with staff and clients then you need to be able to communicate effectively in a variety of situations. This interactive and comprehensive two-day workshop will equip you with effective communication strategies to establish rapport, work through issues and potentially difficult situations.

You will learn how to conduct discussions in your work context, and give feedback and advice while respecting individual, cultural and social differences and needs. Explore how to develop constructive interactions by identifying communication barriers and applying strategies to overcome these.

Become more confident when working with groups and conducting meetings by applying basic group dynamics and communication strategies that facilitate relevant discussion, and foster the contribution of all members. Another challenge that workers face is working with clients who are not seeing you voluntarily; develop the skills required to establish trust with these clients.

You will learn:

  • A range of communication skills, including active listening, empathy, feedback, and establishment and maintenance of rapport
  • To address communication barriers through the application of a range of strategies
  • How to work with non-verbal triggers
  • To ask effective questions
  • To adjust your communication to meeting differing needs
  • To incorporate the elements of effective cross cultural communication
  • To engage and plan with clients who are involuntarily required to see you
  • Manage potentially difficult and/or conflict situations
  • When, and how to refer to conflict resolution and mediation
  • How to provide constructive feedback and advice
  • About group dynamics and effective facilitation of group discussion

Who should attend?