Transform your leadership from reactive to strategic. This engaging, 2-day workshop equips Human Services leaders with the essential skills to manage complex operations and drive sustained service quality.

Effectively manage current operations and drivers of future improvement by mastering the combined power of operational planning and continuous improvement. This skill set has been exclusively developed for Human Services leaders to enable them to:

• Develop, implement, and monitor operational plans that align with organisational strategy and ethical service delivery.
• Manage resources, budgets, and operational risk effectively to ensure service continuity and compliance.
• Establish and review operational performance measures to assess efficiency and effectiveness against planned outcomes.
• Strategically identify opportunities for business and service improvement using a continuous improvement framework.
• Lead the change process for improvement initiatives by developing plans and securing stakeholder commitment.
• Implement and evaluate continuous improvement processes to ensure new practices are successfully embedded and monitored for sustainability.
• Foster a culture of innovation and quality assurance that drives consistent, high-impact service delivery.

Ready to streamline your services, embed efficiency, and elevate client outcomes? Secure your spot today!

This course is designed for leaders in the Human Services sector and is delivered online over two consecutive days. It includes assessment against two units of competency which are part of BSB50420 Diploma of Leadership and Management, allowing you to gain credit towards this nationally recognised qualification:

1. BSBOPS502 Manage business operational plans
2. BSBSTR502 Facilitate continuous improvement

Applications now open

Drive operational excellence and strategic growth in your service delivery by enrolling in this essential two-day workshop today! Limited places available! 

For more information, download the Course Information Brochure or contact the CCWT team at training@ccwt.edu.au