Are you a leader, manager, or coordinator in the Human Services sector who needs to sharpen your skills to manage teams, navigate complexity, and communicate with impact? 

Join our focused, two-day online skill set course designed specifically for leaders in the Human Services sector. This accredited course equips leaders with essential skills in strategic communication and effective relationship management to drive positive outcomes. Delivered online via Interactive, Real-Time Virtual Sessions the course includes practical case studies and group work relevant to Human Services. 

What You Will Master: Key Competencies

• Model and promote ethical and professional behaviour to build trust and credibility.
• Establish and maintain effective workplace relationships with diverse internal and external stakeholders.
• Provide guidance and support to team members to develop and sustain positive working relationships.
• Develop and maintain communication strategies for diverse audiences, ensuring clarity and impact.
• Make presentations that are persuasive, engaging, and tailored to the audience and purpose.
• Negotiate outcomes and facilitate consensus in various contexts, particularly during sensitive discussions.
• Identify, anticipate, and resolve conflicts and difficult interactions using appropriate techniques.
• Develop and implement strategies to manage team performance and provide constructive, supportive feedback.
• Manage diversity and promote an inclusive and fair work environment.
• Review and evaluate communication processes and implement improvements to align with organisational goals.

Designed exclusively for leaders in the sector, this course combines two units of competency, which form part of BSB50420 Diploma of Leadership and Management, allowing you to gain credit towards this nationally recognised qualification:

1. BSBCMM511 Communicate with influence
2. BSBLDR523 Lead and manage effective workplace relationships

Applications now open

Stop reacting and start leading! Invest to transform your communication and team management skills. Limited places available!

For more information, download the Course Information Brochure or contact the CCWT team at training@ccwt.edu.au