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Cultural Intelligence

Do you work with culturally diverse clients and communities? Would you like to be more confident and competent in connecting across cultures? Could you benefit from a “toolbox” of evidence-based Cultural Intelligence methods, to use at work and share with colleagues? The ability to navigate cultural differences successfully is key in the multicultural Australia of today – one of the most culturally diverse nations in the Western world. Cultural Intelligence develops multicultural... [More]

This course has no current classes. Please the waiting list.

Customer Service for the NDIS

Has your workforce made the paradigm shift of NDIS? Part of this is the need for client-focused 'customer service'. Everyone in your team should be an advertisement for your services, with a combination of skills in sales, marketing, and cultivating customer satisfaction and loyalty. This workshop is for people working at disability agencies but is also relevant to any organisation that works with a reasonable number of clients accessing the NDIS. The trainer for this workshop is... [More]

This course has no current classes. Please the waiting list.