Cultural Diversity: Promoting Communication and Inclusion

Assessments are made against units of competency from the Certificate IV in Community Services CHC42015.

This course has no current classes. Please the waiting list.

Please note: This course is only available via credit card payment at the time of registration.

With a growing sensitivity in the community about cultural diversity, workplaces need to be increasingly aware of their inclusion of, and responses to, diverse cultures. Encouraging the participation of people from diverse cultures impacts on every aspect of service delivery, ranging from communication with clients and co-workers, to legislative compliance, including anti-discrimination legislation. The current emphasis is on creating workplaces that are culturally sensitive, inclusive and supportive and where staff use practices that are culturally safe.

Community sector workers need to reflect on cultural frameworks and practices, appreciate the diversity of our population, and respond in an effective and professional manner to both clients and co-workers.

If you are undertaking a qualification through CCWT and this unit is not listed on your Learning Pathway, please check with CCWT before beginning this distance kit.

Participants will have the opportunity to:

  • Develop an awareness of culture as a factor in all human behaviour
  • Explore a framework to understand the formation of cultural identity
  • Learn about different cultural practices and beliefs
  • Recognise the impact of cultural practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others
  • Recognise bias and discrimination in working with clients and co-workers
  • Explore sensitive and respectful communication with people from diverse backgrounds and cultures
  • Consider how to respectfully and sensitively respond to cultural beliefs and practices that may cause harm
  • Know how to implement culturally safe work practices
  • Identify strategies to assist with resolving cross-cultural misunderstandings

Who should attend?