Frequently Asked Questions

FAQ - Centre for Community Welfare Training (CCWT)

• What if I am sick on the training day?

  CCWT is committed to providing a safe and respectful learning environment for all course participants, facilitators, and staff. While government-mandated COVID-19 restrictions have eased, we continue to apply responsible health and safety practices for all face-to-face training.
   
  Before attending an in-person course or visiting our premises, please note the following:

  • If you are unwell with cold, flu, or respiratory symptoms (e.g. sore throat, cough, fever), do not attend training.
  • If illness prevents you from attending, a minimum of two weeks’ notice is required to be eligible for a full refund or credit. Late withdrawals due to illness will be considered on a case-by-case basis and may require supporting documentation.
  • If you test positive for COVID-19, you should not attend face-to-face training for at least 5 days and only return when your symptoms have fully resolved.
  • Masks are optional, and hand sanitiser will be available at all sessions.
  • COVID-19 vaccination is no longer a requirement but is encouraged in line with current NSW Health advice.

  For full details on our withdrawal, cancellation, transfer and refund policies, please refer to our Terms & Conditions.

• What if I can’t access the online training?

  CCWT uses the Zoom platform to host online training sessions. Common Zoom issues include:

  • Link does not open or loads a blank page
  • “Meeting does not exist” error
  • Zoom opens but no access is granted
  • Audio/video not working

  Some suggested actions to resolve Zoom issues include:

  • Make sure Zoom is installed and up to date. Visit: https://zoom.us/download
  • If the Zoom link doesn’t work, open Zoom manually and select:
  • Join a Meeting
  • Enter the Meeting ID and Passcode from the class email

  If using a work device or network, firewalls or your IT may block Zoom. Try:

  • Using a personal device (laptop, phone, tablet)
  • Connecting via mobile data or home Wi-Fi

  If problems continue contact ccwt@ccwt.edu.au for further assistance.

• How can I access my certificate?

  Certificates of Attendance are issued 3 weeks after the course end date. You will receive an email notification with a hyperlink to access the Certificate. For detailed instructions, see Accessing Certificate Instructions.

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• How can I get a copy of my invoice?

  Invoices are emailed from ccwt@ccwt.edu.au after enrolment. Note: If the “Choose a Different Payer” option was selected, the invoice will be sent to the nominated payer (e.g. accounts or finance). An invoice will only be sent directly to you if the enrolment is billed in your name.
   
  Additionally, you can log into the Student Portal, Skills OnCourse and click onto the ‘History’ tab and select ‘Finance’. Under the column ‘Description’, select the invoice number you want to view. For detailed instructions, see Accessing Invoice Instructions.

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• How do I change my contact details?

  You can keep your contact information current by following these steps:

  • Log in to the Student Portal (Skills OnCourse).
  • Go to Profile or Account Settings.
  • Click Edit Contact Details.
  • Update your information (email, phone, address) and click Save.

• What happens after I enrol?

  • An email with the subject line “Enrolment Acknowledgement” will be sent. Please check your junk or spam folder if it does not appear in your inbox.
  • If the “Choose a Different Payer” option was selected, the invoice will be sent to the nominated payer (e.g., your employer). An invoice will only be sent directly to you if the registration is billed in your name.
  • Courses are confirmed or cancelled by email approximately 14 days before the course start date.
  • Upon course confirmation, an email will be sent containing your Zoom link (if applicable) and training materials.
  • If the course is cancelled and payment has already been made, please reply to the cancellation email to indicate whether you would prefer a refund or a credit to use for a future course.
  • For questions regarding course content, email ccwt@ccwt.edu.au. Your query will be forwarded to the trainer for a response.

  To request a change to your enrolment, please refer to the Terms and Conditions.

• Can I change my enrolment?

  In some circumstances, you can change your enrolment such as:

  • Transferring to Another Course
  • Substituting Another Person
  • Cancelling an Enrolment

  Please refer to the Terms and Conditions for further information.

• Can I record the training session?

  To protect the privacy and confidentiality of all participants and the sensitive nature of course content, recording of training sessions is strictly prohibited. This includes:

  • Audio or video recording by any device
  • Use of AI tools such as voice-to-text transcription
  • Any form of screen capture or photography

  These restrictions help ensure a safe and respectful learning environment, and compliance is mandatory for all attendees.