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Managing a Quality Assurance Program

Quality assurance processes can have a bad name for being “just about compliance”, being expensive and time consuming, and for being a way of “catching you doing something bad”. However a quality assurance program can also mean higher quality service provision, efficient use of resources and continuously improving and evolving programs. This course will guide you through the process of identifying appropriate quality indicators, implementing strategies that are compatible with... [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB51915.
  • Plan, implement and review a quality assurance program (BSBMGT521)
$250 Limited GST free / $230
Managing a Quality Assurance Program

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Quality assurance processes can have a bad name for being “just about compliance”, being expensive and time

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

Manage Budgets and Finances

If the words ‘budget’, ‘debt recovery’ and ‘cash flow’ bring fear into your heart this package is for you. Beginning with the basic concepts of accounting and the importance of financial management to the health and success of an organisation, the package then outlines the procedures and documents that are normally associated with budgeting processes. Common types of financial reports are examined and explained. There is an emphasis on application of these skills to your workplace.... [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB51915.
  • Manage budgets and financial plans (BSBFIM501)
$250 Limited GST free / $230
Manage Budgets and Finances

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>If the words ‘budget’, ‘debt recovery’ and ‘cash flow’ bring fear into your heart this package is for you.</p><p>

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

Building Diverse Workplaces

Diversity in a workplace doesn’t just happen. It needs to be planned for and promoted. This course covers underpinning concepts of diversity and provides strategies and processes for promoting and supporting a diverse workforce. Who should attend? Workers who are new to the sector, or who need a comprehensive overview of legal and ethical requirements [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB51915.
  • Implement diversity in the workplace (BSBLDR504)
  • Manage and promote diversity (CHCDIV003)
$250 Limited GST free / $230
Building Diverse Workplaces

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Diversity in a workplace doesn’t just happen. It needs to be planned for and promoted. This course covers

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

Cogs and Wheels: Knowledge Management Systems

Knowledge management systems are the engine room of your organisation but not well understood. As a manager or team leader it is important to set up processes and systems to capture, use, distil and discard information from internal and external sources. What to use and what to lose is important for the long term sustainability of the organisation. This distance kit is your chance to connect with knowledge management in an understandable and practical way. Who should attend?... [More]
Assessments are made against units of competency.
  • Manage an information or knowledge management system (BSBINM501)
$250 Limited GST free / $230
Cogs and Wheels: Knowledge Management Systems

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Knowledge management systems are the engine room of your organisation but not well understood. As a manager or

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

Organisational Communication

While communication is the foundation of being a successful manager it is also one of the most pervasive challenges in the workplace. A manager must wear many communication hats when interacting with a variety of stakeholders all with different needs and agendas, whether they be clients, staff, colleagues, management or other organisations. An effective manager also needs to maintain networks, facilitate meetings, conduct interviews, provide feedback, negotiate, promote and... [More]
Assessments are made against units of competency from the Diploma of Community Services CHC52015.
  • Develop workplace communication strategies (CHCCOM003)
$250 Limited GST free / $230
Organisational Communication

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>While communication is the foundation of being a successful manager it is also one of the most pervasive

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

Continuous Improvement

A continuous improvement or quality management system is essential to ensure that our teams and organisations stay on track with quality service delivery even when workloads are demanding. Identify tools and techniques that you can use to monitor and review your team or organisation’s performance, identify areas of improvement, and initiate new strategies to improve quality. Participants will learn about: The theories and concepts that underpin quality improvement Ways of thinking... [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB51915.
  • Facilitate continuous improvement (BSBMGT516)
$250 Limited GST free / $230
Continuous Improvement

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>A continuous improvement or quality management system is essential to ensure that our teams and organisations stay

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

Managing a Legal and Ethical Workplace

Legal and ethical issues that arise in workplaces need to be responded to in accordance with legislative and regulatory guidelines, but also need to be managed appropriately with the staff and clients involved. It is essential that managers have a clear understanding of the requirements of legislation, regulatory frameworks, ethical principles and accreditation requirements, and that they can work with staff to implement and monitor policies and procedures in their workplaces to... [More]
Assessments are made against units of competency from the Diploma of Community Services CHC52015.
  • Manage legal and ethical compliance (CHCLEG003)
$250 Limited GST free / $230
Managing a Legal and Ethical Workplace

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Legal and ethical issues that arise in workplaces need to be responded to in accordance with legislative and

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

Utilising Learning Strategies to Improve Outcomes

In our ever changing community sector, there is always something new that staff should be learning in order to keep up to date with their practices and provide the best services to their clients. Managers have to balance this need for new skills and knowledge with the reality of limited resources and time. This course will examine the range of strategies to promote a learning culture within your team in a way which maximises results with minimal resources. Learn how to utilise... [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB51915.
  • Develop a workplace learning environment (BSBLED501)
$250 Limited GST free / $230
Utilising Learning Strategies to Improve Outcomes

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>In our ever changing community sector, there is always something new that staff should be learning in order to

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

Recruit, Select and Induct Staff

Successful recruitment and induction of staff is essential for the organisation’s short term needs and long term development. We need to find people who are the most suitable for the job as the results of ineffective recruitment can be additional financial expense, disrupted workplaces and stressed staff. Participants will have the opportunity to examine: The place of recruitment and selection in the overall human resource cycle Identifying what will attract good staff to this job... [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB51915.
  • Support the recruitment, selection and induction of staff (BSBHRM405)
$250 Limited GST free / $230
Recruit, Select and Induct Staff

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>Successful recruitment and induction of staff is essential for the organisation’s short term needs and long term

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.

You as Manager

This unit applies to managers and focuses on the need for managers to be organised, focused and skilled, in order to effectively manage the work of others. As such it is an important unit for most managers, particularly as they serve as role models and have a significant influence on the work culture and patterns of behaviour. Participants will have the opportunity to: Establish personal work goals Set and meet own work priorities Develop and maintain professional competence Who... [More]
Assessments are made against units of competency from the Diploma of Leadership and Management BSB51915.
  • Manage personal work priorities and professional development (BSBWOR501)
$250 Limited GST free / $230
You as Manager

<p>{image name:“AASW CPD Endorsed Logo” align:“right” width:“100” height:“100”}</p><p>This unit applies to managers and focuses on the need for managers to be organised, focused and skilled, in order

...
Self paced

2017-04-25 2017-04-25
Self paced assessment
$250 Limited GST free / $230

If there isn't a class to suit you, please the waiting list.