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Tenancy Law for Non-Lawyers

This workshop provides community sector workers with an understanding of the Residential Tenancies Act and strategies to work with their clients when they are impacted by this Act. It is delivered by the NSW Tenants Union - the experts in this type of work. The workshop covers: Overview of the Residential Tenancies Act Residential tenancy agreement Bond Rights and responsibilities Introduction to Tenancy Advice and Advocacy Services (TAAS) Social Housing DCJ Housing Tenancy... [More]
$380 Limited GST free
Tenancy Law for Non-Lawyers

<p>This workshop provides community sector workers with an understanding of the Residential Tenancies Act and strategies to work with their clients when they are impacted by this Act. It is delivered

...

If there isn't a class to suit you, please the waiting list.

Building Resilience, Wellbeing & Vicarious Trauma for Staff

The impact of working in an environment that deals with trauma and relies on empathic engagement is developing, and our understanding it has on the individual and their organisation is limited. This course will offer frontline workers, management and organisation a framework for addressing this issue and enhance workplace wellbeing. This workshop: a. Looks at vicarious trauma, its signs and symptoms, and reviews what research is saying to address its effects. b. Will offer a... [More]
$380 Limited GST free
Building Resilience, Wellbeing & Vicarious Trauma for Staff

<p>The impact of working in an environment that deals with trauma and relies on empathic engagement is developing, and our understanding it has on the individual and their organisation is limited.

...

If there isn't a class to suit you, please the waiting list.

Assessment and Referral Skills

Effective assessment and referral is essential for positive client outcomes. Discover what it takes to make an assessment that is accurate, authentic and person-centred. Build skills in referring in a way that reflects client needs and maximises the likelihood of successful engagement with the new service. This course consists of a written distance package and other supporting resources. When you enrol into this course you will be given access directly to the material. The cost... [More]

This course has no current classes. Please the waiting list.

Understanding and Responding to Domestic Violence

Whether you are working in a service focused on DV or not, DV is so prevalent anyone working in the social welfare, children’s, health and education sectors need to be able to identify DV, understand the dynamics, the potential impacts, the safety, legal and support systems and be able utilise good practice and safe responses to individuals and families. Learning Outcomes: Identify DV, and screening tool Understand the dynamics Understand potential impacts Identify the safety,... [More]

This course has no current classes. Please the waiting list.

Uncomfortable Conversations: How to Talk about the Elephant in the Room

It’s fair to say that most of us do not enjoy having difficult conversations. We either avoid them entirely – resulting in us feeling unacknowledged and frustrated, or we go charging in like a bull in a china shop – resulting in increased tension and conflict. Whilst both of these approaches are common, neither response is likely to result in successful outcomes. This course will build your knowledge and skills in having uncomfortable conversations that are honest, respectful and... [More]

This course has no current classes. Please the waiting list.

Connecting Well During Challenging Phone and Online Communication

Much has changed over the last years in managing online and telephone communication with everchanging technology and the challenges of COVID 19. Face to face communication is often not an expected option and we are challenged to mange difficult conversations online and on the phone. This course will help you identify the key communication challenges in your work and how to address these. The pros and cons of different communication options will be explored with focusing on the... [More]

This course has no current classes. Please the waiting list.

Difficult Conversations

In this 1 day program we examine the origins and causes of conflict, natural responses to conflict and methods of preventing, managing, mitigating and addressing conflict. The learner will examine their own conflict styles and responses to conflict and explore how these have impacted their teams and workplaces. We will provide tools and processes that assist in the development of skilled and confident conflict managers. This program is suitable for those managing conflict in the... [More]

This course has no current classes. Please the waiting list.

Using Narrative Therapy to Respond to Domestic and Family Violence

Family violence occurs across all cultural groups and classes. This workshop will support workers to build a best practice framework when responding to the impact of violence. It draws on the theory and practices of Narrative Therapy to support clients to tell their stories in strengthening rather than retraumatising ways. It also offers workers ideas and practices to sustain themselves when hearing stories of abuse and injustice, by staying connected to their hopes and values, and... [More]

This course has no current classes. Please the waiting list.

Suicide and Self-Harm Prevention

This course will equip you with the skills to respond constructively to a client’s cry for help when they are contemplating suicide and how to support people affected by the loss of suicide. It is an interactive workshop offering theoretical and practical information on suicide prevention and post-vention. It will answer the questions: “What do I do if someone is suicidal?” and "How do you help someone who is self-harming?''. An internationally renowned suicide intervention model... [More]

This course has no current classes. Please the waiting list.

Acts of Resistance, Acts of Reclaiming: Using Narrative Therapy when Working with People who have been Subjected to Sexual Assault

Hearing stories of sexual assault can be challenging, particularly when this is regularly part of the work. Workers may get weighed down by the stories, and may hold worries about re­traumatising clients during the counselling, health check or court preparation process. While primarily focusing on counselling, this workshop will support workers in a variety of fields when responding to the impact of sexual assault. It draws on the theory and practices of Narrative Therapy to... [More]

This course has no current classes. Please the waiting list.

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