Responding to highly charged workplace situations

This course has no current classes. Please the waiting list.

Changes in sector practice require workers to develop skills, knowledge and approaches to develop working relationships that are collaborative and promote mutual respect, learning and the sharing of decision-making and power.

Workers often express that they feel ill equipped to respond to situations that contain multiple risks that change in their presence and intensity. Workers are also required to simultaneously manage their own personal, and sometimes intense, responses to risks, threat and danger while remaining calm and in control. Navigating risk is complex and tests the quality of the working relationship.
Gain knowledge and understanding and develop and practice skills, strategies and approaches that will increase your ability and confidence to promote safety in innovative, evidence-based and effective ways.

Using real-life situations and a range of interactive activities you will increase your ability to work collaboratively with clients to identify risks and promote safety using contemporary best practice strategies and approaches. Drawing on trauma informed practice, you will hone your ability to develop working relationships that; build on strengths, are client-centred and support client autonomy, dignity and rights.

Participants in this course will:

  • Identify situations that you find particularly difficult
  • Analyse and reflect on your own responses to threat and danger
  • Develop skills in collaborative risk assessment and management
  • Practice communication skills, particularly empathy; active listening and validating others experiences
  • Increase knowledge and skills to effectively prevent and defuse high risk situations
  • Learn how to assist clients to calm themselves
  • Increase own resilience and self care

Who should attend:

Anyone working in the community welfare sector including managers, supervisors and leaders.