Why are They Acting that Way? Responding to Difficult Behaviours

This course has no current classes. Please the waiting list.

Sometimes we are confused, irritated or made uncomfortable by the behaviours of both clients and work colleagues. In this webinar we will think about why other people act the way they do, why we respond the way we do, and what we can do about it.

In this webinar you will:

  • Identify behaviours in clients and work colleagues that may make us uncomfortable
  • Discuss the reasons behind these behaviours
  • Investigate strategies to assist with managing our reaction to difficult behaviours

Who should attend?