Difficult Conversations with Adults

This course invites the participant to build on their conversational style when working with carers. Learn a trauma informed conversational pathway and improve confidence and skills in turning difficult interactions into opportunities for growth and further promote the working relationship with carers. This workshop will enable you to:

• Plan and prepare for difficult conversation.
• Use trauma informed language to communicate effectively during a difficult conversation.
• Develop strategies for diverting anger
• Increase your confidence and skills in having difficult conversations while maintaining harmonious relationships