Improve Outcomes through Continuous Improvement(Distance Delivery)

Assessments are made against units of competency from the Diploma of Leadership and Management BSB51915.
  • Facilitate continuous improvement (BSBMGT516)

Please note: This course is only available via credit card payment at the time of registration. Students will receive a self paced learning guide and assessment booklet and can access support through the CCWT team.

A continuous improvement or quality management system is essential to ensure that our teams and organisations stay on track with quality service delivery even when workloads are demanding. Identify tools and techniques that you can use to monitor and review your team or organisation’s performance, identify areas of improvement, and initiate new strategies to improve quality.

Participants will learn about:

  • The theories and concepts that underpin quality improvement
  • Ways of thinking about and explaining quality
  • Systems thinking and its role in continuous improvement
  • Quality improvement models
  • The elements to be included in a continuous improvement system
  • Continuous improvement tools that work for community sector organisations
  • Addressing sustainability issues
  • Working with a team to implement and monitor a continuous improvement system