Processes for Reportable Conduct and Reportable Incidents

This course has no current classes. Please the waiting list.

The course covers the areas of responding to allegations and identifying reportable conduct (out of home care)/reportable incident (disability).

It will cover processes required, once a disclosure has been made, from how the person hearing the disclosure responds in that moment to the processes afterwards, such as incident report, risk assessment, Part A notification to the Ombudsman, referral for investigation and the investigation process from beginning to end. It also covers the Ombudsman reportable conduct/reportable incident definitions and the definitions for the findings.

We have identified there are gaps in the sector in knowledge base and practice around allegations and investigations. This course will either assist agencies who currently have processes in place for Reportable Conduct/Reportable Incident in refining their processes and systems or it will provide agencies who have limited or no knowledge base with ideas for developing processes and systems to respond to allegations. This course will help provide some consistency within the sector, around responding to allegations and investigation processes.

This course will also assist frontline staff, who are mostly the receivers of disclosures – how to respond in the moment, upon hearing a disclosure, the knowledge of what steps to carry out next and the processes from beginning to end, including report writing (incident reports and risk assessments).

This will provide learners with the opportunity to think about who should do what within their agencies, while we provide suggestions and a flowchart of the processes from beginning of a disclosure to the end of an investigation. It will also provide agency staff with consistency in how to follow processes around allegations and investigations.

Learning Outcomes:

  • What to ask, when a disclosure is made, that assists with ascertaining whether the allegations meets the Ombudsman’s threshold for reportable conduct/reportable incident, without jeopardizing the investigation.
  • The processes and roles within the agency, once a disclosure has been made, for example an incident report, risk assessment, Part A Notification to the Ombudsman and referral to investigation team.
  • What needs to go into an incident report and some examples of good report writing.
  • The investigation process from the incident report, interviews with alleged victims, witnesses and PSOA’s to the findings.
  • Te Ombudsman definitions for reportable conduct/reportable incidents.
  • The Ombudsman definitions for the findings.

Who should attend?

Managers and Senior Managers.