Managing Aggressive and Violent Behaviour

This workshop will enable you to understand the factors that may lead to the aggressive and violent behaviour of clients. It will outline appropriate violence prevention, defusion and post trauma support techniques and enable you to formulate and implement effective strategies for change to make your workplace safer for you and your clients.

The workshop will cover: self-awareness and management skills, knowledge of causes (triggers) and types of violence, intervention skills, de-escalation crisis communication and evasive self-defence, prevention and post trauma support skills, analysis and recording skills, organisational change strategies, legal, ethical and moral issues in violence management and dealing with clients with special needs.

Participants will have the opportunity to:

• Recognise predictors and triggers of client violence and aggression
• Learn how to implement appropriate violence prevention and defusion measures
• Gain skills to develop and implement strategies for making your workplace safer

Who should attend?

Open