Cultural Intelligence

Do you work with culturally diverse clients and communities?

• Would you like to be more confident and competent in connecting across cultures?
• Could you benefit from a “toolbox” of evidence-based Cultural Intelligence methods, to use at work and share with colleagues?

The ability to navigate cultural differences successfully is key in the multicultural Australia of today – one of the most culturally diverse nations in the Western world. Cultural Intelligence develops multicultural mindsets; the ability to navigate and adjust approaches to be effective when working across cultures.

This advanced, interactive and applied course guides participants beyond cultural awareness, into behavioural change, by cultivating ways of thinking and acting that are proven to work in multicultural contexts. Participants will gain key cultural insights, and learn how to cultivate Multicultural Mindsets in themselves and others. They will take away a tool kit for building trust, credibility and relationships across cultures.

Course topics include:

• Cultural Intelligence (CQ) – what it is and how it works
• The 3 vital questions to ask on culture
• Experiencing cultural differences (simulation)
• Cultural Dimensions – “the language of culture” (research)
• Communication for clarity and connection (case)
• Highly Effective Multicultural Teams – "how to ensure everyone gets heard"
• Building trust and credibility across cultures (scenarios and strategies)

This workshop will equip participants to connect better with the diverse clients, colleagues and communities. It will also make them leaders in their organisation in cultivating Multicultural Mindsets.

As a result of this course, participants will:

• Understand the impact of culture on your interactions and on the service you provide
• Develop their multicultural mindset, to think clearly, creatively and effectively on culture
• Become skilled at reading cultural clues in behaviours, beyond the surface level
• Be able to carefully analyse the consequences of cultural differences, through seeing other cultural perspectives
• Know five key ways to bridge cultural gaps, and what each alternative asks of those involved
• Have applied Cultural Intelligence principles to relevant cases and scenarios
• Come out with their own Cultural Intelligence Action Plan

Who should attend?

Workers, managers in the community services sector