Difficult Conversations

This course has no current classes. Please the waiting list.

In this 1 day program we examine the origins and causes of conflict, natural responses to conflict and methods of preventing, managing, mitigating and addressing conflict. The learner will examine their own conflict styles and responses to conflict and explore how these have impacted their teams and workplaces. We will provide tools and processes that assist in the development of skilled and confident conflict managers. This program is suitable for those managing conflict in the workplace as well as client complaints. These insights are applied to managing difficult discussions with clients, colleagues and staff.