Managers, Team Leaders & Supervisors are often called upon to have tricky conversations in the workplace. Early responses to poor performance, lack of collaboration, incivility, and disengagement have the best chance of good outcomes, but how exactly do you do that without creating conflict?

Learn the skills of early identification, clear articulation, and timely follow up to be able to effectively intervene with workplace problems early in their life so that they don’t spiral out of control.

Bring your past and present tricky conversations and devise ways to have conversations about these issues that will have the best chance of positive outcomes.

Participants will learn:

• Skills to manage the top four types of tricky conversations in the workplace
• How to articulate exactly what the problem is
• To practice having conversations about tricky topics – bring your own tricky topics to workshop the best possible approaches

Who should attend?

Managers, Team Leaders & Supervisors