Effective case-notes, file-notes, client reports and operational documents are fundamental tools for workers and organisations to keep track of and communicate about what’s happening with clients and programs. They are part of the basis of decision-making about clients. Most importantly, if anything goes wrong, they may be called as evidence in reviews or legal proceedings.

This workshop will provide you with structured ways to ensure that your case-notes and documentation are clear, useful and consistent.

Participants will be able to:

• Clarify the purpose and types of client documentation
• Write clear, concise and objective case-notes that can be used in legal proceedings
• Organise and present documentation professionally
• Manage and store documentation

Who should attend?

Open