Case management is the primary way for providing support to individuals and families across the community services sector. Even workers who do not technically have a case management role benefit from a case management approach to their work and from using case management skills and strategies.

Learn the fundamentals of contemporary, strengths-based case management, develop skills including engaging, assessing, planning, facilitating appropriate referrals and working in partnership with individuals/families and other agencies to implement their plan. Take away a variety of useful tools to support you to be creative and person centred.

You will learn to:

• Identify the elements of case management relevant to your field of work and apply them to case management with an individual or family
• Conduct a strengths-based assessment and develop a case/support plan with an individual or family
• Facilitate and support appropriate referrals to other agencies
• Work in partnership with individuals or families to implement, monitor and review plans
• Develop strategies for effective integrated case management and coordination
• Reflect on your current case management practice and develop an action plan to continue to enhance your personal and team case management skills

Who should attend?

Case managers and support workers